can't hear other side voice when make call or receive call

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo

Re: can't hear other side voice when make call or receive ca

Postby Mango » 03/22/2015

I'm glad to hear it's working. Out of curiosity, when did you purchase your unlock key?
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby splinter » 03/22/2015

Mango wrote:I'm glad to hear it's working. Out of curiosity, when did you purchase your unlock key?


registered March 18
Unlock key March 19th
research / forums March 20
Ticket March 20
Auto response March 20 'blow off'
Forced registration March 20
March 21 - From remote - vpn to home network cycle voip adaptor
Joy

Seems like a nice group on the forums here plan on making a contribution or 2 as a thank-you

Congratulations to Fongo team for a positive influence into the community.

Splinter
splinter
Just Passing Thru
 
Posts: 7
Joined: 03/18/2015
SIP Device Name: HT702
ISP Name: Rogers
Router: AC 1700 Nighthawk

Re: can't hear other side voice when make call or receive ca

Postby Mango » 03/22/2015

It's too bad all unlock keys don't come with "registration forced" automatically. It would save a lot of tickets and mildly annoyed customers.
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

One way voice

Postby raymond30 » 03/25/2015

Hi I just install my SIP config for my Cisco SPA122 firm1.3.5(004. If i call another fongo user number everything work fine but if i call a non fongo number i heard nothing but the person i call can ear me.
Please can you point me in the wright direction.
Thank you
raymond30
One Hit Wonder
 
Posts: 1
Joined: 03/25/2015
SIP Device Name: Cisco SPA122
Firmware Version: 1.3.5(004)
ISP Name: Bell dsl
Computer OS: Windows 7
Router: Bell dsl modem

Re: can't hear other side voice when make call or receive ca

Postby Mango » 03/25/2015

Please be sure your ATA is configured as per the PDF in this thread, as well as my post below the PDF: viewtopic.php?f=15&t=16340
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: SPA2102 (Firmware 5.2.13.004)

Postby mun33b » 03/27/2015

hi

I have my freephone online setup with SPA 2102. I just recently got the new Hitron Rogers CGN3 Modem. i changed my SIP PROXY to voip4.freephoneline.ca:6060 ....because the other proxies i didn't hear any ring tone / bell..

Everything seems to work fine..I can get incoming calls and i get outgoing calls....however when i make outgoing calls i do not hear the rings.. the party I'm calling receives the call... i just don't hear the ring tones when making a call.

Can you please help me out.

Thanks
mun33b
Just Passing Thru
 
Posts: 7
Joined: 07/20/2014
SIP Device Name: Linksys SPA2102
Firmware Version: 5.2.13 (004)
ISP Name: Rogers Cable Internet
Computer OS: OSX
Router: HITRON CGN3ACR

Re: can't hear other side voice when make call or receive ca

Postby Mango » 03/27/2015

Did you set the three settings I posted in this thread? viewtopic.php?f=15&t=16198
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby mun33b » 03/28/2015

Yes i set it up exactly like that. the problem only happened when i got the hitron modem.
mun33b
Just Passing Thru
 
Posts: 7
Joined: 07/20/2014
SIP Device Name: Linksys SPA2102
Firmware Version: 5.2.13 (004)
ISP Name: Rogers Cable Internet
Computer OS: OSX
Router: HITRON CGN3ACR

Re: can't hear other side voice when make call or receive ca

Postby Mango » 03/28/2015

Try to forward UDP ports 16384-16482 to your ATA's static IP address.

If that does not work, open a ticket and ask for your account to be verified.
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby mun33b » 03/28/2015

where do i go to open a ticket?
mun33b
Just Passing Thru
 
Posts: 7
Joined: 07/20/2014
SIP Device Name: Linksys SPA2102
Firmware Version: 5.2.13 (004)
ISP Name: Rogers Cable Internet
Computer OS: OSX
Router: HITRON CGN3ACR

Re: can't hear other side voice when make call or receive ca

Postby Mango » 03/28/2015

Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby Zeev » 03/30/2015

Hardware: OBi202
SoftwareVersion 3.0.1 (Build: 4581)
SP1 Service Status
Parameter Name Value OBiTALK
Settings
Status Registered (server=208.65.240.44:5060; expire in 3319s)(UAP:0) help
PrimaryProxyServer 208.65.240.44:5060
SecondaryProxyServer Secondary Registration Not Enabled
CallState 0 Active Calls help


Unable to hear person on other line when I make a phone call. I can dial a nunber hear the dial tone and the number will be dialed.
After that I do not hear anything on the other end. Person who I call can hear me but I can't hear what they say! I have followed setup guide listed in this board
Zeev
One Hit Wonder
 
Posts: 1
Joined: 03/30/2015
SIP Device Name: Obi202
Firmware Version: 3.0.1 (Build: 4581)
ISP Name: freeohoneline
Computer OS: Windows 8.1
Router: Buffalo WZR-HP-AG300H

Re: can't hear other side voice when make call or receive ca

Postby Mango » 03/31/2015

Please set the following and let me know if it works, or not.

Service Providers >> ITSP Profile X >> SIP
X_DiscoverPublicAddress: Checked
X_UsePublicAddressInVia: Checked

If that does not work, open a ticket and ask for your account to be verified: http://support.fongo.com/anonymous_requests/new
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby harry » 04/07/2015

Thanks for the message, Mango. I have a similar problem. I hear a dial tone but when I call a number i dont hear the bell ringing but the called party receives my call. when i receive a call i cannot hear anything. I am using HT701 device and my ISP is rogers. Any help would be appreciated.
harry
Just Passing Thru
 
Posts: 3
Joined: 04/05/2015
SIP Device Name: HT701
ISP Name: rogers
Computer OS: IOS
Router: Rogers AC

Re: can't hear other side voice when make call or receive ca

Postby Mango » 04/07/2015

Thank you for posting in this thread, so that we know approximately how many users have the problem.

If you haven't already, please open a ticket: http://support.fongo.com/anonymous_requests/new

I'm sure Fongo staff will solve the problem quickly.
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby Fongo Support » 04/07/2015

Mango wrote:Thank you for posting in this thread, so that we know approximately how many users have the problem.

If you haven't already, please open a ticket: http://support.fongo.com/anonymous_requests/new

I'm sure Fongo staff will solve the problem quickly.

Hi,

Looks like this account in question was blocked in the system for TOS violation.

I hope they will adjust their ATA settings very soon and get their account restored.

regards,
User avatar
Fongo Support
Site Moderator
 
Posts: 1682
Joined: 01/01/2013

Re: can't hear other side voice when make call or receive ca

Postby harry » 04/08/2015

I got the ATA settings from congo support and now its working fine. Thanks for the help to Fongo Support and to Mango. :)))
harry
Just Passing Thru
 
Posts: 3
Joined: 04/05/2015
SIP Device Name: HT701
ISP Name: rogers
Computer OS: IOS
Router: Rogers AC

Re: can't hear other side voice when make call or receive ca

Postby MrHarmony » 04/09/2015

Hi All,

I'm a new user with EXACTLY the same problem.

My ATA is an HT701 configured according to the PDF found here: viewtopic.php?f=15&t=16292

SIP registration seems to work OK and I can make outgoing calls and receive incoming calls, but there's no incoming sound - no ring-back and no incoming voice.

Edit: Forgot to add, I've configured my router to forward ports 5060-5065 and 10000-30000 to my ATA, and even tried putting the ATA on the DMZ, but no relief.

I did open a support ticket after reading this thread, but (as others said), just got a "blow off" message telling me I'm not eligible for any support. :(

So, what's with this "forced registration"?! Why exactly is my account in this state? How do I recover if I don't get tech support from fongo?

Many thanks for any help/advice you can offer!
David
MrHarmony
Just Passing Thru
 
Posts: 3
Joined: 04/09/2015
Location: Ottawa, ON, CA
SIP Device Name: HT701
Firmware Version: 1.0.7.3
ISP Name: TekSavvy
Computer OS: Win7-64
Router: DD-WRT Linksys E3000

Re: can't hear other side voice when make call or receive ca

Postby Mango » 04/09/2015

Many/most new users report this problem. You'll just have to open another ticket and hope that this time you will receive assistance.

Please remove your port forwarding and disable your DMZ. That will not affect your symptoms, because FPL is not sending any RTP at all to you.
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby Fongo Support » 04/09/2015

Mango wrote:Many/most new users report this problem. You'll just have to open another ticket and hope that this time you will receive assistance.

Please remove your port forwarding and disable your DMZ. That will not affect your symptoms, because FPL is not sending any RTP at all to you.

Hello,

Re->You'll just have to open another ticket and hope that this time you will receive assistance.

Or you can send me a PM with your ticket#.

regards
User avatar
Fongo Support
Site Moderator
 
Posts: 1682
Joined: 01/01/2013

Re: can't hear other side voice when make call or receive ca

Postby MrHarmony » 04/09/2015

@Mango & Fongo Support: I'm pleased to report that my VoIP seems to be working perfectly now. Many thanks to you both!! :D

However, I would still like to know the answers to my questions ... what is "forced registration" and why did many of us have to suffer through it? :?:

I'm sure I'm NOT alone in wondering ... thanks for any info.

David
MrHarmony
Just Passing Thru
 
Posts: 3
Joined: 04/09/2015
Location: Ottawa, ON, CA
SIP Device Name: HT701
Firmware Version: 1.0.7.3
ISP Name: TekSavvy
Computer OS: Win7-64
Router: DD-WRT Linksys E3000

Re: can't hear other side voice when make call or receive ca

Postby Mango » 04/09/2015

Good luck getting an answer to your question. According to reports in the forums, this problem has been happening for over two years now.
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: can't hear other side voice when make call or receive ca

Postby MrHarmony » 04/09/2015

Mango wrote:Good luck getting an answer to your question. According to reports in the forums, this problem has been happening for over two years now.

Hmm - even more reason then, why it should be answered once and for all!! :idea:
MrHarmony
Just Passing Thru
 
Posts: 3
Joined: 04/09/2015
Location: Ottawa, ON, CA
SIP Device Name: HT701
Firmware Version: 1.0.7.3
ISP Name: TekSavvy
Computer OS: Win7-64
Router: DD-WRT Linksys E3000

Re: HT701 firmware 1.0.6.1

Postby Konrad » 04/26/2015

Hello,

How do you install these firmware on HT701?
Is this ATA compatible with Freephoneline?

Thanks a lot,
Konrad
Konrad
Just Passing Thru
 
Posts: 3
Joined: 04/26/2015
SIP Device Name: Grandstream HT701
Firmware Version: 1.0.6.1
Computer OS: Windows 7
Router: Smart RG SR505N

Re: HT701 firmware 1.0.6.1

Postby Mango » 04/28/2015

It is compatible. But OBi ATAs have more powerful call routing features.
Mango
Tried and True
 
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

PreviousNext

Return to Community Support

Who is online

Users browsing this forum: No registered users and 2 guests