can't hear other side voice when make call or receive call

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Re: can't hear other side voice when make call or receive ca

Postby zachchu » 02/25/2014

I have the same problem since last Sat.
I had submitted a ticket and got an unsupported reply soon, so I sent a PM to Fongo Suppot, hope they can solve the problem soon.
zachchu
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Re: can't hear other side voice when make call or receive ca

Postby Funkytown » 02/26/2014

Funkytown wrote:I am experiencing somewhat of the same problem as the rest of you.


Update
02/26/2014
Thank you Fongo Support for your help today. ;)
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Re: can't hear other side voice when make call or receive ca

Postby nezhad » 02/26/2014

my incoming call problem was solved after a simple fix. The support was great too after I opened a ticket.
I just deleted and re-created my freephoneline service provider on my OBi device.
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Re: I can't hear anything when calling or receiving calls

Postby driedl » 02/26/2014

I am having the same issue. I submitted a ticket and sent a PM to support two days ago and haven't heard anything back and still don't have things working. Are others getting this issue resolved?
driedl
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Re: I can't hear anything when calling or receiving calls

Postby driedl » 02/26/2014

I am having this same issue. I submitted a support ticket and sent a PM two days ago and haven't heard anything back. Are others getting this issue resolved?
driedl
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Re: can't hear other side voice when make call or receive ca

Postby dennisip » 02/26/2014

I am experiencing the same problem. I just restored the Voice default factory settings then enter the SIP info again. But it didn't help. Could you please advice?
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Re: can't hear other side voice when make call or receive ca

Postby dwong » 02/27/2014

My problem is now fixed. open a support ticket, you can find the request # on top of the page after you submit the request, write down this request # and send Fongo support a PM with this number, they will response. All they do is to validate your account and force a registration, they will notify you when done. Power off you ATA for a while and then power up again, it will work.

Thanks a lot, Fongo Support.
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Re: can't hear other side voice when make call or receive ca

Postby janathperera » 02/28/2014

I have the same problem. Can't hear other side when make a call or receiving a call. Pl help me to fix this problem
janathperera
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Re: can't hear other side voice when make call or receive ca

Postby Funkytown » 02/28/2014

janathperera wrote:I have the same problem. Can't hear other side when make a call or receiving a call. Pl help me to fix this problem



A. please open a new support ticket http://support.fongo.com/anonymous_requests/new (make sure before submitting, to take down the request # this is so important)
B. Then send a Private Message to Fongo Support about your related issues along with request # ucp.php?i=pm&mode=compose&u=7852
--------------------------------------------------------------
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ImageVolunteers on this forum will never ask for your username or password by PM/Email.Image
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One way sound on all calls, can't hearing incoming voice

Postby brehaul30 » 03/02/2014

Using a SPA 112 modem, sudden change last week where we cannot hear any sound on home phone. Any suggestions?
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Re: One way sound on all calls, can't hearing incoming voice

Postby Fongo Support » 03/02/2014

brehaul30 wrote:Using a SPA 112 modem, sudden change last week where we cannot hear any sound on home phone. Any suggestions?

Hi there,

Please follow the suggestion below and open a ticket:

viewtopic.php?f=8&t=15120#p61516

Thanks,
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Cannot hear incming call but other party can hear me

Postby mrughani » 03/05/2014

Hello recent I have run into issue where by I cannot hear the other person but he/she can. I tested configuration with my my other friends account have have no issue on by change his configuration on my adapter. Issue is not the hardware or configuration. Can you guide me?
Thanks,
Edith
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SPA122 I am not heard by I hear the other party

Postby drumultaberei » 03/16/2014

People cannot hear me. I hear them all right.
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Re: SPA122 I am not heard by I hear the other party

Postby Fongo Support » 03/16/2014

drumultaberei wrote:People cannot hear me. I hear them all right.


Hi there,

Please follow the suggestion below and open a ticket:

viewtopic.php?f=8&t=15120#p61516

Thanks,
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No incoming voice - Outgoing voice and dialing OK

Postby jechamoun » 03/17/2014

I received my unlock key few days ago and configured it on 4 different ATAs - Incoming voice never worked
2 Linksys PAP2 + 1 Grandstream + Linksys Sipura... None of them worked on incoming voice.
All these units worked properly on another Fongo unlock key. So the problem is on the Fongo Side and not on the ATAs side.
How can I get Fongo to verify and reset my profile in their VoIP server?

I have already configured more than 100 ATAs. I know the VoIP technology very well
Please help
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Re: No incoming voice - Outgoing voice and dialing OK

Postby bridonca » 03/18/2014

See what happens when you power down the modem, ATA and router, and power them up.

What is happening is that the router does not know where to send the incoming audio, and the PAP2 is not helping the router out in any way.

You would get better results manually forwarding RTP ports from the router to the ATA. The default RTP ports for the pap2 are 16384-16482
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FPL with Grandstream HT701 1.0.5.8

Postby gixie » 03/24/2014

Hi,
I just got my ATA and I can't get it to work...
It shows as not registered. I got it to ring once, I called my cell phone, but there was no sound coming through. The cell phone did ring though...
The webpage shows me as connected, but I can't make any calls. If I remember correctly I had put sip.fongo.com in the primary sip server field.
Afterwards, no matter what I would put, it wouldn't work. It would show and say in the phone, device not registered.
Any ideas?
BTW the ports are forwarded in my router (5004, 5060, 5061)
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Re: FPL with Grandstream HT701 1.0.5.8

Postby gixie » 03/24/2014

OK, soon after it started to work...kinda...
I can place and receive calls BUT there's no sound coming or going.
What can I do?
gixie
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Re: FPL with Grandstream HT701 1.0.5.8

Postby Fongo Support » 03/24/2014

gixie wrote:OK, soon after it started to work...kinda...
I can place and receive calls BUT there's no sound coming or going.
What can I do?

Hi there,

Looks like your ata is miss configured.

Configuring it correctly will resolve the issue.

Thanks,
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Re: can't hear other side voice when make call or receive ca

Postby suresh79 » 03/30/2014

I am having the same problem with ht287 rev.4.1
can some one help me.
this issues happen after moving rogers cable internet.
phone line was fine on my DSL.

I have changed the sip server to voip2.freephoneline.ca
that didn't work.
phone rings on both, I can't hear anything on the head set from the other end.
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Re: can't hear other side voice when make call or receive ca

Postby Fongo Support » 03/30/2014

suresh79 wrote:I am having the same problem with ht287 rev.4.1
can some one help me.
this issues happen after moving rogers cable internet.
phone line was fine on my DSL.

I have changed the sip server to voip2.freephoneline.ca
that didn't work.
phone rings on both, I can't hear anything on the head set from the other end.

Hi there,

If you have this modem below from Rogers:

http://www.hitron-americas.com/products/cgn3/

You should open a support ticket to get this resolved.

Thanks,
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Re: can't hear other side voice when make call or receive ca

Postby tonyzuo » 04/02/2014

I got the same problem, I can't hear anything from the other side, but the other side can hear me. I just opened a ticket and PMed support group, hopefully they can fix it.
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Re: can't hear other side voice when make call or receive ca

Postby mohebsorour » 04/04/2014

hello
i have the same issue
one way voice when calling non FPL number only. same thing when recieving from non FPL only
tried Voip and Voip2 ( which was working fine for months)
nothing changed on my network
please help
thanks
Just submitted a support request
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Re: can't hear other side voice when make call or receive ca

Postby Aboudnaoum » 04/05/2014

The same problem
Submitted ticket
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Problème avec ma ligne freephoneline

Postby lelou23000 » 04/21/2014

bonsoir tous le monde voila j'ai configurer mon Linksys SPA1001 il marche très bien chez un ami mais dés que je le branche chez moi j'ai le meme fournisseur comme lui mais un autre routeur lui c un TP link moi j'ai un TP LINK TL-WR 720 N le probleme c qu'avec mon combiné j'entends rien mais l'autre personne m'entends très bien voila aidez moi svp je pense que c un probleme avec mon routeur ou le fournisseur je ne sais pas merci c urgent les amisssssssssssssssss
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