Can't make international calls

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Can't make international calls

Postby janmic » 08/12/2010

This morning I'm unable to make any international calls that starts with 011XXXXXXXXXXXX. I thought it was my ATA or Asterisk, but tried with the softphone with same result.
call log show Network error and Network (WAN) out of order, and call rejected.
janmic
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Re: Can't make international calls

Postby FONGO_kris » 08/12/2010

Could you PM me your phone number?

I'm assuming you've purchased long distance vouchers / plan?
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Re: Can't make international calls

Postby janmic » 08/12/2010

Thanks Kris for the prompt response,

Yes I have purchased a voucher and made a call yesterday.
janmic
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Posts: 25
Joined: 07/21/2010
SIP Device Name: Linksys SPA-2102
Firmware Version: 5.2.12
ISP Name: Rogers Cable
Computer OS: Win 7 ultimate x64
Router: WNDR3700 / WRT160N (dd-wrt)

Re: Can't make international calls

Postby janmic » 08/17/2010

janmic wrote:Thanks Kris for the prompt response,

Yes I have purchased a voucher and made a call yesterday.

problem has been solved by FPL long distrance guru. thanks
janmic
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Posts: 25
Joined: 07/21/2010
SIP Device Name: Linksys SPA-2102
Firmware Version: 5.2.12
ISP Name: Rogers Cable
Computer OS: Win 7 ultimate x64
Router: WNDR3700 / WRT160N (dd-wrt)

Re: Can't make international calls

Postby am143arya » 04/22/2011

I have purchased 2 $5 vochers to make international long distance calls, currently iam using softphone, but when i call india 9195XXXXXXXX6, i am getting the message that its not covered in your tariff plan, please let me know whats happening and how to activate the same
am143arya
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Re: Can't make international calls

Postby tbrummell » 04/23/2011

Lead your call with 011 so FPL knows you are attempting to dial an International number. This is standard dialing within North America.

011 + Country Code + City Code + Phone Number
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Re: Can't make international calls

Postby ma678 » 07/03/2019

I cannot dial any international numbers even if my account balance is over $5.00. I got the error message "the number your dialed 01186xxxxxxxxxxx was rejected by service provider. the reason is 502". Call log under my account is "network (wan) out of order".

Please help.
ma678
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Re: Can't make international calls

Postby Liptonbrisk » 07/03/2019

ma678 wrote:I cannot dial any international numbers even if my account balance is over $5.00. I got the error message "the number your dialed 01186xxxxxxxxxxx was rejected by service provider. the reason is 502". Call log under my account is "network (wan) out of order".

Please help.



Visit https://status.fongo.com/

Look at the entry for July 2nd.

“Identified - Calling to China is currently unavailable; we are working to restore service with our providers; please check this page for updates.
Jul 02, 2019 - 15:25 (EDT)”


Unfortunately, calls to China aren’t working at the moment.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Can't make international calls

Postby ma678 » 07/04/2019

Liptonbrisk wrote:
ma678 wrote:I cannot dial any international numbers even if my account balance is over $5.00. I got the error message "the number your dialed 01186xxxxxxxxxxx was rejected by service provider. the reason is 502". Call log under my account is "network (wan) out of order".

Please help.



Visit https://status.fongo.com/

Look at the entry for July 2nd.

“Identified - Calling to China is currently unavailable; we are working to restore service with our providers; please check this page for updates.
Jul 02, 2019 - 15:25 (EDT)”


Unfortunately, calls to China aren’t working at the moment.
I didn't know that trick. Thanks.

Sent from my ONEPLUS A6010 using Tapatalk
ma678
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Posts: 38
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ISP Name: Telus
Computer OS: Windows 7 Ultimate 64 bit

Re: Can't make international calls

Postby ma678 » 07/05/2019

Any word when the service will be restored? Thanks

Sent from my ONEPLUS A6010 using Tapatalk
ma678
Quiet One
 
Posts: 38
Joined: 03/01/2010
Location: Richmond, BC
SIP Device Name: Linksys SPA3102
Firmware Version: 5.1.10 (GW)
ISP Name: Telus
Computer OS: Windows 7 Ultimate 64 bit

Re: Can't make international calls

Postby Liptonbrisk » 07/05/2019

ma678 wrote:Any word when the service will be restored?


I have no idea, and I doubt any of the moderators do.
Fongo Support Staff might have a better idea, but they aren't obliged to post on the forums.

You'd have to submit a ticket and ask: https://support.fongo.com/hc/en-us/requests/new.

Try "World Credits Inquiry" for the final issue type. Provide them with the phone numbers that aren't working.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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