Can't make international calls

[janmic]

This morning I'm unable to make any international calls that starts with 011XXXXXXXXXXXX. I thought it was my ATA or Asterisk, but tried with the softphone with same result.
call log show Network error and Network (WAN) out of order, and call rejected.

[FONGO_kris]

Could you PM me your phone number?

I'm assuming you've purchased long distance vouchers / plan?

[janmic]

Thanks Kris for the prompt response,

Yes I have purchased a voucher and made a call yesterday.

[janmic]

Thanks Kris for the prompt response,

Yes I have purchased a voucher and made a call yesterday.

problem has been solved by FPL long distrance guru. thanks

[am143arya]

I have purchased 2 $5 vochers to make international long distance calls, currently iam using softphone, but when i call india 9195XXXXXXXX6, i am getting the message that its not covered in your tariff plan, please let me know whats happening and how to activate the same

[tbrummell]

Lead your call with 011 so FPL knows you are attempting to dial an International number. This is standard dialing within North America.

011 + Country Code + City Code + Phone Number

[ma678]

I cannot dial any international numbers even if my account balance is over $5.00. I got the error message "the number your dialed 01186xxxxxxxxxxx was rejected by service provider. the reason is 502". Call log under my account is "network (wan) out of order".

Please help.

[Liptonbrisk]

I cannot dial any international numbers even if my account balance is over $5.00. I got the error message "the number your dialed 01186xxxxxxxxxxx was rejected by service provider. the reason is 502". Call log under my account is "network (wan) out of order".

Please help.

Visit https://status.fongo.com/

Look at the entry for July 2nd.

“Identified - Calling to China is currently unavailable; we are working to restore service with our providers; please check this page for updates.
Jul 02, 2019 - 15:25 (EDT)”


Unfortunately, calls to China aren’t working at the moment.

[ma678]

I cannot dial any international numbers even if my account balance is over $5.00. I got the error message "the number your dialed 01186xxxxxxxxxxx was rejected by service provider. the reason is 502". Call log under my account is "network (wan) out of order".

Please help.

Visit https://status.fongo.com/

Look at the entry for July 2nd.

“Identified - Calling to China is currently unavailable; we are working to restore service with our providers; please check this page for updates.
Jul 02, 2019 - 15:25 (EDT)”


Unfortunately, calls to China aren’t working at the moment.

I didn't know that trick. Thanks.

Sent from my ONEPLUS A6010 using Tapatalk

[ma678]

Any word when the service will be restored? Thanks

Sent from my ONEPLUS A6010 using Tapatalk

[Liptonbrisk]

Any word when the service will be restored?

I have no idea, and I doubt any of the moderators do.
Fongo Support Staff might have a better idea, but they aren't obliged to post on the forums.

You'd have to submit a ticket and ask: https://support.fongo.com/hc/en-us/requests/new.

Try "World Credits Inquiry" for the final issue type. Provide them with the phone numbers that aren't working.