hanke wrote:I have been unable to register my ATA on voip fpl server this AM. Reset all devices and still no luck. Changed server to voip2 and got immediate registration and working service. I waited about 45 mins and switched back to voip fpl server, got registration could make one out going call and any incoming rang but got dial tone upon answering and dead air. I returned server back to voip2 setting and all is currently working and remaining there until I receive some direction.
I have submitted 3 PM's to support and no response or reply. I have submitted at Support Ticket and rec'd "Request #70781 "VOIP FPL Server Not Working..." created". It would seem for what ever reason my account will not work on the voip.freephoneline.ca server.
Thanks
dlouie4 wrote:I've installed Fongo on July 9th.
Today (July 17) I double-clicked the icon on my desktop but it does not open. I re-installed it to repair but still does not turn on.
Then I went into the Fongo website to get support. I wanted to post a request. But when I input my e-mail address and password, it did not recognize it.
Then I clicked on "forgot password" and when I input by e-mail address and submitted, there was no e-mail sent to me with my new temporary password.
What's going on?
g3lo wrote:Hi,
When I login to freephoneline.ca it says Sip Status - Disconnected under the SIP CONFIG tab.
I have not touched my settings, everything was working fine until randomly I have no dial tone. I have checked all of the connections, everything is where it should be.
I am using Linksys PAP2
Please advise,
Thank you
athenaen wrote:I seem to be having a strange problem with my freephoneline account.
I've set up a Cisco ATA 112 on the account, and all of the status info indicates that it should be working. It picks up its external ip, and I've followed all of the instructions here: viewtopic.php?f=15&t=16206
Now, the strange thing is that outgoing calls seem to work fine, both on the ATA and on the desktop app. However, calling my number doesn't ring anything at all, instantly going to a "user you are trying to reach is unavailable" message and hanging up. Again, this happens both when the registered client is the ATA and when it's the desktop app. Using the "Test Connection" utility in the desktop app doesn't seem to raise any issues.
I've tried putting both the desktop and the ATA in my router's DMZ, but incoming calls were still not received.
athenaen wrote:I seem to be having a strange problem with my freephoneline account.
I've set up a Cisco ATA 112 on the account, and all of the status info indicates that it should be working. It picks up its external ip, and I've followed all of the instructions here: viewtopic.php?f=15&t=16206
Now, the strange thing is that outgoing calls seem to work fine, both on the ATA and on the desktop app. However, calling my number doesn't ring anything at all, instantly going to a "user you are trying to reach is unavailable" message and hanging up. Again, this happens both when the registered client is the ATA and when it's the desktop app. Using the "Test Connection" utility in the desktop app doesn't seem to raise any issues.
I've tried putting both the desktop and the ATA in my router's DMZ, but incoming calls were still not received.
andrew_bb wrote:Guys,
Can someone help me? My service is still down. Checked everything, tried multiple unplug/plug of adapter and modem and still the same, no dial tone, just static.
Thanks.
Fongo Support wrote:athenaen wrote:I seem to be having a strange problem with my freephoneline account.
I've set up a Cisco ATA 112 on the account, and all of the status info indicates that it should be working. It picks up its external ip, and I've followed all of the instructions here: viewtopic.php?f=15&t=16206
Now, the strange thing is that outgoing calls seem to work fine, both on the ATA and on the desktop app. However, calling my number doesn't ring anything at all, instantly going to a "user you are trying to reach is unavailable" message and hanging up. Again, this happens both when the registered client is the ATA and when it's the desktop app. Using the "Test Connection" utility in the desktop app doesn't seem to raise any issues.
I've tried putting both the desktop and the ATA in my router's DMZ, but incoming calls were still not received.
Hi there,
This looks like an account issue.
Please open a support ticket for this problem:
http://support.fongo.com/anonymous_requests/new
Once you have received the ticket#, please send me a PM:
ucp.php?i=pm&mode=compose&u=7852
Once I receive your ticket, I will engage the required team to check your account.
Thanks,
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