service down or just me :)?

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Re: service down or just me :)?

Postby rami1979 » 10/28/2018

Hi LiptonBrisk,

Thank you for the quick reply. I had a feeling it might be the modem/router but wasn't sure what mode to put it into. I still have the old router so I will try to put the modem into bridge mode and set that up again.

Thank you very much.
rami1979
Just Passing Thru
 
Posts: 5
Joined: 11/22/2014
SIP Device Name: Ciscio SPA112
Firmware Version: 1.35
ISP Name: Distributel
Computer OS: Windows 8
Router: Belkin

Re: service down or just me :)?

Postby saleem107 » 05/31/2020

My phone is not working since last one month. I have sent the request almost every day. Fongo team send me back the generic email about the ticket #. No one called me back and nor fix the issue. I am helpless how I can reach anyone to fix the problem. Is there anyone who can help or give any number to reach for help
saleem107
One Hit Wonder
 
Posts: 1
Joined: 05/31/2020
SIP Device Name: SPA112

Re: service down or just me :)?

Postby Liptonbrisk » 05/31/2020

saleem107 wrote:My phone is not working since last one month.


If you want help, you're going to have to provide a lot more information than you have, including

1) a detailed description of the problem you're having.

a) What colour and pattern lights do you see on the front of your ATA?
https://www.cisco.com/c/en/us/support/d ... pa122.html

2) What does SIP Status indicate when you login at https://www.freephoneline.ca/showSipSettings ?
3) Do you recognize the SIP User Agent when you login at https://www.freephoneline.ca/showSipSettings ?

4) What brand and model modem are you using?

5) What brand and model router are you using?

6) For reference, your ATA's setup guide can be found at viewtopic.php?f=15&t=16206.
Visit https://forums.redflagdeals.com/anyone- ... #p26234003 if you're dealing with registration or 1-way audio issues.




I have sent the request almost every day. Fongo team send me back the generic email about the ticket #. No one called me back and nor fix the issue. I am helpless how I can reach anyone to fix the problem. Is there anyone who can help or give any number to reach for help


Freephoneline doesn't offer free technical support, in particular for problems on the user's end such as device configuration issues. If you want help from them, visit https://support.freephoneline.ca/hc/en- ... al-Support.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1334
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

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