This account number is not vaild

[meic66]

several months ago everything is ok. I have not used phone since Feb. this year.Now when I use it call out I heard "This account number is not vaild".and when I call in I heard "this account is blocked". So could you help me ?

[lustucru]

If you have not purchased an unlock key, your account is cancelled after 60 days of non-usage.

[meic66]

yes,I purchased an unlock key,and i used for long time.

[Jake]

You will need to open a support ticket on this one and get Fongo Support to check your account. See my sig for links and notes.

[meic66]

Request #70421 "This account number is not ..." created,pls help me.

[Jake]

Request #70421 "This account number is not ..." created,pls help me.

You must PM this information to Fongo Support to get it looked at faster. We won't be able to do anything for you in the forum.

[meic66]

what means PM?

[bridonca]

what means PM?

Personal message. Use this link to send a personal message to Fongo support.

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

[nav]

Hi
on julyy 30,2014, I made a payment to transfee my existing Bell hm phone number to freephone line. But since yesterday (july 30), when I call the bell number, operator says "number not in service". Is that because I have placed a order for number porting? I called Bell to ask. The number is active in their system.

[Jake]

It could be that your number is in the process of being moved over, but if you are concerned about it I would open a support ticket.

*Edit. You seem to have removed your post, so I assume everything is OK now.

**2nd edit. It looks like someone moved your post rather than you deleting it. I'm not sure why it got merged into this thread, but my initial comment would be my reply now. Open a support ticket and ask them if they can give you an update, or just sit tight for a while and see what happens.

[nav]

Thanks jake

[anger77]

Hello,

I have trouble with a new fpl account. I use an spa112 and every time i make a call i get the message "the password is not valid"

I copied the settings from annoter spa112 that is working and change the login infos.

Something really weird is that in my fpl account ti sas my device is connected.

Thank you!

[Fongo Support]

Hello,

I have trouble with a new fpl account. I use an spa112 and every time i make a call i get the message "the password is not valid"

I copied the settings from annoter spa112 that is working and change the login infos.

Something really weird is that in my fpl account ti sas my device is connected.

Thank you!

Hi there,

Please reset spa112 to factory defaults and set it up as per below:

http://forum.fongo.com/viewtopic.php?f=15&t=16206

Thanks,