Unable to port number

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stanc
Just Passing Thru
Posts: 2
Joined: 02/08/2012

Unable to port number

Post by stanc »

Hi, I have a number currently with another VOIP provider (CIK). Today, when I am trying to port that number to FPL online, I got message:"Error: Unfortunately the number (416) 695-xxxx is not available to be transferred to Freephoneline. We apologize for the inconvinience."

Is there any particular reason why I couldn't port my number to FPL account? Please help ! Thanks!
jpagazzi
Just Passing Thru
Posts: 11
Joined: 09/01/2014
SIP Device Name: Linksys PAP2
Firmware Version: 5.1.6 (LS)
ISP Name: Videotron (Cable)
Computer OS: Windows 8
Router: Linksys

Re: Unable to port number

Post by jpagazzi »

I got the same error with my number (450) 735-xxxx.

I want to port my number to FPL. Please help !
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Fongo Support
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Joined: 01/01/2013

Re: Unable to port number

Post by Fongo Support »

jpagazzi wrote:I got the same error with my number (450) 735-xxxx.

I want to port my number to FPL. Please help !
Hi there,

Unfortunately we cannot port to that exchange yet.

Saint-Eustache, QC

http://www.localcallingguide.com/lca_pr ... nextdays=0


http://support.fongo.com/entries/228992 ... o-network-

Regards,
jpagazzi
Just Passing Thru
Posts: 11
Joined: 09/01/2014
SIP Device Name: Linksys PAP2
Firmware Version: 5.1.6 (LS)
ISP Name: Videotron (Cable)
Computer OS: Windows 8
Router: Linksys

Re: Unable to port number

Post by jpagazzi »

Fongo Support wrote:
jpagazzi wrote:I got the same error with my number (450) 735-xxxx.

I want to port my number to FPL. Please help !
Hi there,

Unfortunately we cannot port to that exchange yet.

Saint-Eustache, QC

http://www.localcallingguide.com/lca_pr ... nextdays=0


http://support.fongo.com/entries/228992 ... o-network-

Regards,
Not yet but when ? Should I wait or am I better deal with another voip provider ?
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Unable to port number

Post by Fongo Support »

jpagazzi wrote:
Fongo Support wrote:
jpagazzi wrote:I got the same error with my number (450) 735-xxxx.

I want to port my number to FPL. Please help !
Hi there,

Unfortunately we cannot port to that exchange yet.

Saint-Eustache, QC

http://www.localcallingguide.com/lca_pr ... nextdays=0


http://support.fongo.com/entries/228992 ... o-network-

Regards,
Not yet but when ? Should I wait or am I better deal with another voip provider ?

Hi there,

Unfortunately I have no ETA at this time.

Sorry for the inconvenience.

regards,
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bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Unable to port number

Post by bridonca »

jpagazzi wrote:Not yet but when ? Should I wait or am I better deal with another voip provider ?
I do not think it would be a good idea to wait for Fongo to support your exchange. It has been a while since Fongo expanded their incoming calling area. Going with another VOIP provider is probably a more sensible move, but then again, you might have the same exchange issue with other VOIP providers. If no other VOIP phone providers are available, you could park you old phone number with a prepaid cell phone, Speakout offers a $10 SIM card and $25 of airtime for $35, and that lasts a year if you do not use the airtime much. Speakout does not like Quebec credit cards for some reason, but the Speakout service uses Rogers towers, and uses Quebec phone numbers