No Incoming or outgoing calls

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mikron15
Just Passing Thru
Posts: 12
Joined: 04/30/2010

No Incoming or outgoing calls

Post by mikron15 »

Hello,

As of 9.50pm today, I can no longer make outgoing calls. I get a dial-tone and dial the number but it's dead air afterwords. I have noticed since yesterday the call quality degraded a lot with a couple of dropped calls. Today evening was even worse with bad call quality ( choppy words, sound going in and out) around 8.30 and finally the call dropped at 9.30pm while speaking to other party. I have tried dialing couple of numbers but call doesn't go through.

My Linksys PAP-2t shows no abnormal functionality i.e proper flashing lights, registration state online.

Here's my tracert:

Code: Select all


traceroute to freephoneline.ca (74.205.217.146), 64 hops max, 52 byte packets
 1  dyke (192.168.0.2)  3.160 ms  1.432 ms  3.298 ms
 2  10.90.64.1 (10.90.64.1)  10.109 ms  19.858 ms  15.391 ms
 3  d226-12-37.home.cgocable.net (24.226.12.37)  23.092 ms  20.943 ms  19.623 ms
 4  gw-295ca.torontointernetxchange.net (198.32.245.78)  22.192 ms  22.446 ms  19.458 ms
 5  freephoneline.ca (74.205.217.146)  20.127 ms  18.818 ms  23.764 ms

Code: Select all

traceroute to google.ca (209.85.225.103), 64 hops max, 52 byte packets
 1  dyke (192.168.0.2)  2.555 ms  1.314 ms  1.483 ms
 2  10.90.64.1 (10.90.64.1)  20.706 ms  10.359 ms  11.489 ms
 3  d226-12-53.home.cgocable.net (24.226.12.53)  24.201 ms  26.109 ms  30.949 ms
 4  74.125.49.133 (74.125.49.133)  23.087 ms  22.504 ms  19.551 ms
 5  209.85.255.232 (209.85.255.232)  20.236 ms
    216.239.47.114 (216.239.47.114)  20.682 ms
    209.85.255.232 (209.85.255.232)  23.149 ms
 6  216.239.46.162 (216.239.46.162)  45.693 ms
    216.239.46.160 (216.239.46.160)  55.516 ms  37.626 ms
 7  72.14.232.141 (72.14.232.141)  46.999 ms  58.193 ms  47.864 ms
 8  209.85.241.27 (209.85.241.27)  49.798 ms  50.279 ms
    209.85.241.35 (209.85.241.35)  48.988 ms
 9  209.85.248.106 (209.85.248.106)  52.109 ms
    209.85.248.102 (209.85.248.102)  69.816 ms
    209.85.248.106 (209.85.248.106)  50.654 ms
10  iy-in-f103.1e100.net (209.85.225.103)  60.008 ms  58.151 ms  47.649 ms
Network setup = cable modem --> linksys wrt54G--> Linksys Pap2t

EDIT1: I have asked two ppl to call me and they get a fast busy tone. Both callers are from different cellphone carriers. So no incoming either!
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rfgrossi
Quiet One
Posts: 25
Joined: 09/23/2010
SIP Device Name: Linksys PAP2T
ISP Name: Coextro
Computer OS: Linux Mint 19
Router: D-Link DIR-868L
Smartphone Model: OnePlus 2
Android Version: 9.0.1
Location: St. Thomas, ON
Contact:
Contact rfgrossi

Re: No Incoming or outgoing calls

Post by rfgrossi »

Same problem here. Except I have no status lights on the PAP2T and correspondingly no dial tone.
I'm in the London area.

Hopefully clears up soon.

Thanks!
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Liptonbrisk
Technical Support
Posts: 2790
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Freephoneline SIP gateway down/failing?

Post by Liptonbrisk »

My ATA device is suddenly unable to register as of 21:47 EST on Sept. 23, 2010. It was working perfectly fine most of the day (and for months, really).

Freephoneline registration servers failing? SIP gateway down?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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mikron15
Just Passing Thru
Posts: 12
Joined: 04/30/2010

Re: No Incoming or outgoing calls

Post by mikron15 »

I bet you if i reboot the ata, i won't be able to register again.

Code: Select all

traceroute to voip.freephoneline.ca (208.65.240.142), 64 hops max, 52 byte packets
 1  dyke (192.168.0.2)  2.504 ms  1.179 ms  1.237 ms
 2  10.90.64.1 (10.90.64.1)  10.879 ms  8.196 ms  12.891 ms
 3  d226-12-53.home.cgocable.net (24.226.12.53)  32.911 ms  26.935 ms  19.988 ms
 4  gw-295ca.torontointernetxchange.net (198.32.245.78)  21.321 ms  25.377 ms  30.447 ms
 5  * * *
 6  * * *
 7  * * *
^C
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Konowl
Just Passing Thru
Posts: 16
Joined: 04/15/2010

Re: Failed Registration

Post by Konowl »

Yeah same problem here.
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wkeleher
Just Passing Thru
Posts: 7
Joined: 10/03/2009

Re: No Incoming or outgoing calls

Post by wkeleher »

Mine was working fine yesterday, I got home tonite and nothing but dead air. I've rebooted the ata and same thing, dead air.
Might be a system outage. I'm in K/W area. Sucks because you can't even call support.
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sternem
Just Passing Thru
Posts: 20
Joined: 08/17/2009
SIP Device Name: SPA-3102
ISP Name: Rogers Cable

Re: No Incoming or outgoing calls

Post by sternem »

Mine is down too.
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User avatar
Liptonbrisk
Technical Support
Posts: 2790
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Failed Registration

Post by Liptonbrisk »

Konowl wrote:Yeah same problem here.
Probably another big outage then.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Pirate
Active Poster
Posts: 93
Joined: 02/03/2010

Re: No Incoming or outgoing calls

Post by Pirate »

Yes! Confirmed! As of right now, 7:29PM (Pacific Time), freephoneline server is down. Both incoming & outgoing calls get fast busy signal. This is what happens when something is "FREE". Can't expect too much guys.
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brentw
Active Poster
Posts: 65
Joined: 12/09/2009
SIP Device Name: Linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: Rogers
Router: Linksys WRT160N with DD-WRT

Re: No Incoming or outgoing calls

Post by brentw »

Yep, same here.
ATA is not connecting.
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dutty.persian
Just Passing Thru
Posts: 21
Joined: 02/01/2010
SIP Device Name: PAP2-NT
ISP Name: teksavvy
Computer OS: windows 7 64bit

Can't connect to login server

Post by dutty.persian »

this just happened 20 minutes ago. at first none of my calls were able to connect. I reset my PAP2 and now it's just not working at all. it says on my PAP2 "can't connect to login server"

is there a problem on FPL's end?
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JemT
Just Passing Thru
Posts: 2
Joined: 07/26/2010
SIP Device Name: Linksys PAP2T
Firmware Version: 5.1.6(LS)
ISP Name: Rogers
Computer OS: Windows 7
Router: D-Link DIR-655

Re: Failed Registration

Post by JemT »

Liptonbrisk wrote:
Konowl wrote:Yeah same problem here.
Probably another big outage then.
same, i have been out for about 30 minutes
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Just_Me
Just Passing Thru
Posts: 14
Joined: 05/23/2010
Computer OS: Windows 7 64 Bit non hacked

Re: No Incoming or outgoing calls

Post by Just_Me »

Ditto here. I dont use freephone very much but when I do, it's down. Freephone is becoming less reliable as time goes on. No stickies on the front page about the outage coupled with the poor forum lay out (which forum has SAVE as the default action and instead of SUBMIT)? Looks like I will be biting the bullet and going with skype and google. At least skype and google are reliable. I have given freephone enough opportunity to improve. Ciao!
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johnlake
Just Passing Thru
Posts: 6
Joined: 03/26/2010
SIP Device Name: PBX in a Flash
ISP Name: Rogers
Computer OS: XP Pro

Re: No Incoming or outgoing calls

Post by johnlake »

11:12 pm - We're down here on the Oakville, ON lines too.
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thomax00
Just Passing Thru
Posts: 3
Joined: 09/23/2010
SIP Device Name: Linksys SPA2102
Firmware Version: 5.2.10
ISP Name: CIA Cybersurf
Computer OS: Win 7 Ultimate
Router: (behind SPA 2102) WRT120N

Re: Freephoneline SIP gateway down/failing?

Post by thomax00 »

Same here
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada
Contact:
Contact FONGO_kris

Re: No Incoming or outgoing calls

Post by FONGO_kris »

We are experiencing some difficulties yes, we hope to have service restored shortly.

Sorry for any inconveniences.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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gil0109
Just Passing Thru
Posts: 6
Joined: 06/11/2010
SIP Device Name: Linksys SPA2102
Firmware Version: 5.1.9
ISP Name: Shaw
Computer OS: Linux
Router: Linksys with DD-WRT

Re: No Incoming or outgoing calls

Post by gil0109 »

Thanks for the update..
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Skylark942
Just Passing Thru
Posts: 7
Joined: 08/07/2009

Re: No Incoming or outgoing calls

Post by Skylark942 »

I have just started using the VOIP system for my phoneline service. I have no yet tried enabling the Follow Me feature. Will this work in general? Will this work now, with the system down?
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mikron15
Just Passing Thru
Posts: 12
Joined: 04/30/2010

Re: No Incoming or outgoing calls

Post by mikron15 »

Skylark942 wrote:I have just started using the VOIP system for my phoneline service. I have no yet tried enabling the Follow Me feature. Will this work in general? Will this work now, with the system down?
I have the 'Follow Me' setup to fwd calls to my cell if ata is offline. Sadly for the last 2-3 outages FPL had , it never forwarded the calls to my cell. In that respect, my primus Talkbroadband "backup number" always (95%) fwded the calls to my cell when they had issues.
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arora
One Hit Wonder
Posts: 1
Joined: 09/23/2010
SIP Device Name: PAP-2T
ISP Name: Bell
Computer OS: Windows 7
Router: 2wire

Re: No Incoming or outgoing calls

Post by arora »

any update?
My service is still not working
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yaowz
Just Passing Thru
Posts: 3
Joined: 09/24/2010

Re: No Incoming or outgoing calls

Post by yaowz »

Hey Admin,

I guess when it's free (or practically free), we cannot complain too much.
What's the nature of this and many other outrages? I'd really like to know whether these outrages could be made predictable. If not, then what's the problem? Software, hardware? Quite frankly, if $$ is the problem, I don't think it's unreasonable to charge something. If the quality and consistency go up, I personally have no problem to pay a bit...

That's my 2 cents...
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cal653
Just Passing Thru
Posts: 4
Joined: 02/03/2010
SIP Device Name: PAP2-NA
Firmware Version: 3.1.23(LS)
ISP Name: Shaw
Computer OS: WinXP

Re: No Incoming or outgoing calls

Post by cal653 »

Still down in Vancouver as well. :(
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rfgrossi
Quiet One
Posts: 25
Joined: 09/23/2010
SIP Device Name: Linksys PAP2T
ISP Name: Coextro
Computer OS: Linux Mint 19
Router: D-Link DIR-868L
Smartphone Model: OnePlus 2
Android Version: 9.0.1
Location: St. Thomas, ON
Contact:
Contact rfgrossi

Re: No Incoming or outgoing calls

Post by rfgrossi »

Back up and running here. Thanks, Freephoneline folks!
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dutty.persian
Just Passing Thru
Posts: 21
Joined: 02/01/2010
SIP Device Name: PAP2-NT
ISP Name: teksavvy
Computer OS: windows 7 64bit

Re: No Incoming or outgoing calls

Post by dutty.persian »

yaowz wrote:Hey Admin,

I guess when it's free (or practically free), we cannot complain too much.
What's the nature of this and many other outrages? I'd really like to know whether these outrages could be made predictable. If not, then what's the problem? Software, hardware? Quite frankly, if $$ is the problem, I don't think it's unreasonable to charge something. If the quality and consistency go up, I personally have no problem to pay a bit...

That's my 2 cents...

I like it free... that's my 0.00 cents :mrgreen:
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: No Incoming or outgoing calls

Post by FONGO_steve »

I'm going to direct all further conversation about this into a new thread, and lock this one. It will make things easier to follow.

New thread announcement: http://forum.freephoneline.ca/viewtopic.php?f=4&t=1724
Steve
Fongo
Development Support Specialist.
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