FPL / Fongo VOIP/SIP Servers are in which Time Zone?

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bkk
Just Passing Thru
Posts: 4
Joined: 01/03/2013

FPL / Fongo VOIP/SIP Servers are in which Time Zone?

Post by bkk »

Cnd Fed Gov. most important Customer Service Line has a sliding working hours according to the time Zones of the Incoming Calls.
Their description of how they determine the Time Zone of the Incoming Calls is:

Quote:

"
Cell phone/VoIP users

If you contact us using a cell phone or a Voice over Internet Protocol (VoIP)
and
your service provider is located in a different time zone,
you may hear a message saying that our offices are closed.
This is because our telephone system identifies your call as coming from the time zone of your service provider.
"

In the context of the above description,

What is/are Time Zone(s) of the FPL and Fongo as a "Service Provider"
(I guess it is time zone where FPL and Fongo VOIP/SIP Servers are ?)

serving BC phone numbers
and
serving Atlantic phone numbers
?

Can customer set the Server's time Zone of his/her FPL or Fongo phone numbers ?

thank you.
bkk
Just Passing Thru
Posts: 4
Joined: 01/03/2013

Re: FPL / Fongo VOIP/SIP Servers are in which Time Zone?

Post by bkk »

where are Fongo and FPL tech support people to answer my post ?
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: FPL / Fongo VOIP/SIP Servers are in which Time Zone?

Post by Mango »

They most likely determine your time zone based on your ANI. To check to see if my guess is correct, use your FPL phone to dial 1-800-437-7950. This service will read you your Calling ANI and Charge ANI. Let us know the first six digits of each ANI.

Unfortunately, you cannot change this.
bkk
Just Passing Thru
Posts: 4
Joined: 01/03/2013

Re: FPL / Fongo VOIP/SIP Servers are in which Time Zone?

Post by bkk »

so you use MCI's DOD trunk ?

Calling ANI = Charge ANI = 437 889 ...
So , Toronto .... ahh, sigh ...
-----------------

Further q.:

1) Why is not CPN (instead of ANI) 'read' by receiving side?

2) Why some SIp/VOIP providers ( eg. "PACKET8") are able to have "NO ANI" for both blocked and Unblocked outgoing calls? Eg:

PACKET8 Blocked
NO ANI ANI
040-361-6210 CPN
040-361-6210 Caller ID Box

PACKET8 Unblocked
NO ANI ANI
Your Packet8 Number CPN
Your Packet8 Number Caller ID Box


3) Can Fongo ( and/or) FPl have MCI to also 'provide' "NO ANI" ?

4) Could anybody please help : any Canadian SIP/VOIP with DOD trunk giving ANI in British Columbia?
Mango
Tried and True
Posts: 411
Joined: 08/14/2014
SIP Device Name: OBi110
Firmware Version: 1.3.0 (Build: 2824)
ISP Name: Telus
Computer OS: Windows 7
Router: Toastman Tomato

Re: FPL / Fongo VOIP/SIP Servers are in which Time Zone?

Post by Mango »

4) I believe VoIP.ms does what you want.
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