Previously when my world credit balance went below certain amount I would get notified, but last week I tried making a call over seas only to find out I have used all my credits.
How this be fixed so that I will get notified again moving forward?
PS - before anyone asks yes I've checked my spam and junk folders, nothing.
Didn't receive notification on world credit balance
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Degenerate
- Quiet One
- Posts: 40
- Joined: 12/30/2014
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Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Didn't receive notification on world credit balance
Unfortunately, I don't have an answer for you. Perhaps others are experiencing the same problem.
If there's an issue with their notification/email system, you might want to let them know by submitting a ticket: https://support.fongo.com/hc/en-us/requests/new.
Try "VoIP Unlock Key"-->"World Credits Inquiry" for the issue type.
If there's an issue with their notification/email system, you might want to let them know by submitting a ticket: https://support.fongo.com/hc/en-us/requests/new.
Try "VoIP Unlock Key"-->"World Credits Inquiry" for the issue type.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Degenerate
- Quiet One
- Posts: 40
- Joined: 12/30/2014
Re: Didn't receive notification on world credit balance
This has happened again. My world credits expired back in March and I didn't receive any notification.
My world credits expired again today and I didn't receive any notification.
The last notification I received regarding a low credit balance dates back to March of 2016.
Is anyone else having this problem?
My world credits expired again today and I didn't receive any notification.
The last notification I received regarding a low credit balance dates back to March of 2016.
Is anyone else having this problem?
-
Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Didn't receive notification on world credit balance
Degenerate wrote:This has happened again. My world credits expired back in March and I didn't receive any notification.
My world credits expired again today and I didn't receive any notification.
The last notification I received regarding a low credit balance dates back to March of 2016.
Is anyone else having this problem?
You will need to submit a ticket and request to have your billing notification email address updated: https://support.fongo.com/hc/en-us/requests/new.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.