Hi,
Recently I moved couple of my mobile accounts from Freedom Mobile to Public Mobile. Everything works fine except that calls from my freephoneline number don't get through - sounds like they still getting to Freedom and I hear message - "are you sure you dialed correct number". Is there any way to solve it ? Calls originated from Bell / other wireless providers work fine.
Unable to call to mobile after switching providers
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Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Unable to call to mobile after switching providers
The porting process may not be completed fully yet and may take time. This could be a temporary carrier issue.
Click https://www.twilio.com/lookup, and enter your Public Mobile number. Check to ensure the
carrier listed is Telus Mobile.
If the issue persists, open a support ticket at https://support.fongo.com/anonymous_requests/new.
Select VoIP Unlock Key-->My account inquiry for the issue type.
In the ticket, explain the issue and specify the full phone number you're having difficulty reaching.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after logging into the forums: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
Click https://www.twilio.com/lookup, and enter your Public Mobile number. Check to ensure the
carrier listed is Telus Mobile.
If the issue persists, open a support ticket at https://support.fongo.com/anonymous_requests/new.
Select VoIP Unlock Key-->My account inquiry for the issue type.
In the ticket, explain the issue and specify the full phone number you're having difficulty reaching.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support after logging into the forums: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.