Can't install Freephoneline window app

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Can't install Freephoneline window app

Postby ghostvoice » 08/04/2017

I am new to freephoneline. Trying to install window app to test before paying for SIP unlock.
However I can't install the app.

Keep getting this error message.

This installer database contains the logic and data required to install freephoneline. has stopped working
ghostvoice
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Re: Can't install Freephoneline window app

Postby Liptonbrisk » 08/04/2017

I'm going to say upfront that I have never encountered that error and have no clue what it means. So if someone comes along and says for sure what the solution is, ignore this post.
I would follow the steps below carefully in the order they're listed:

1. Run an anti-virus/anti-trojan/anti-malware scan on your computer.
2. Check to ensure there isn't a problem with your OS: visit https://www.eightforums.com/tutorials/3 ... ml#option2. Run sfc /scannow from an elevated command prompt.
3. Run windows update

For Windows 8,
a)Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
b)Tap or click Update and recovery, and then tap or click Windows Update.
c)Tap or click Check now.
d) Install updates

For Windows 7, visit https://www.wikihow.com/Check-for-Updates-for-Windows-7.
For Windows 10, visit https://www.tenforums.com/tutorials/480 ... -10-a.html

4. Download the free version of Revo Uninstaller: https://www.revouninstaller.com/start_f ... nload.html and install it.
5. Uninstall Freephoneline using Revo Uninstaller. Scan for leftover traces of FPL (Freephoneline) in your registry using Revo Unistaller. Remove them.
6. Reboot computer
7. Freephoneline uses Java, so ensure your 32 bit version of Java is up to date: https://www.java.com/en/download/manual.jsp. If you encounter Java errors, uninstall all versions of Java on your computer. Then install the latest 32 bit version of Java again.
8. Delete the Freephoneline installer file that you downloaded previously.
9. Download Freephonline desktop app again after logging in here: https://www.freephoneline.ca/downloadDesktopApplication
10. After downloading, temporarily disable antivirus software and any VPN clients you may be running on your computer.
11. Right click on the file you downloaded, and select "run as administrator"
12. Allow Freephoneline to install completely.
13. Re-enable antivirus software

If the desktop app successfully installs but you can't get it to run, try right clicking on it, and selecting "run as administrator"

If that doesn't work, sorry, I'm out of ideas. Typically I would look at Event Viewer, but that's probably just going to say FPL installer crashed.

Unfortunately, this app has been out of development for years now. I'm not sure that you'll receive further advice.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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