That password is no valid

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That password is no valid

Postby molsonbubba » 08/04/2017

Hello,
I am receiving "That password is not valid" message when trying to dial out. This is a new problem for me. Started today.
I submitted a support ticket but received a response that they did not deal with this type of issue.
What can I do at this point t recover my SIP password?
Thnx.
Cheers
I ran out of altitude, speed and ideas...all at the same time...
molsonbubba
Just Passing Thru
 
Posts: 14
Joined: 10/24/2012
SIP Device Name: Lynksys PAP2
Firmware Version: 5.1.6 LS
ISP Name: Cogeco
Computer OS: WIN7
Router: ASUS RT-AC68U

Re: That password is no valid

Postby Liptonbrisk » 08/04/2017

Your SIP Username and Password can be found after logging in at https://www.freephoneline.ca/showSipSettings.

Your setup guide can be found here: viewtopic.php?f=15&t=16294.
Pay attention to what Mango posted as well.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: That password is no valid

Postby molsonbubba » 08/04/2017

Thnx,
I cannot login at that link. Every email address that I could think of I tried; said Invalid Account. I cannot remember the email address I used when I signed up, back in 2012.
What can I do t this point if their tech support is not going to help?
Cheers
I ran out of altitude, speed and ideas...all at the same time...
molsonbubba
Just Passing Thru
 
Posts: 14
Joined: 10/24/2012
SIP Device Name: Lynksys PAP2
Firmware Version: 5.1.6 LS
ISP Name: Cogeco
Computer OS: WIN7
Router: ASUS RT-AC68U

Re: That password is no valid

Postby Liptonbrisk » 08/04/2017

molsonbubba wrote:Thnx,
I cannot login at that link. Every email address that I could think of I tried; said Invalid Account. I cannot remember the email address I used when I signed up, back in 2012.
What can I do t this point if their tech support is not going to help?
Cheers


Submit a ticket at https://support.fongo.com/hc/en-us/requests/new.
For the issue type select VoIP Unlock Key-->My Account inquiry
(You appear to be using FPL with an ATA).

Tell them you can't log into your online account.

They wouldn't help you before for a device configuration issue. That's tech support that isn't free.

But they can with help an account issue. That's completely unrelated to a device configuration problem on your end.

Beyond that, I'm not sure.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: That password is no valid

Postby molsonbubba » 08/04/2017

Ok, trying that. Thnx again.
Cheers
I ran out of altitude, speed and ideas...all at the same time...
molsonbubba
Just Passing Thru
 
Posts: 14
Joined: 10/24/2012
SIP Device Name: Lynksys PAP2
Firmware Version: 5.1.6 LS
ISP Name: Cogeco
Computer OS: WIN7
Router: ASUS RT-AC68U


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