incoming call going straight to the voice mail

[gmiliccenic]

I'm new customer.

Could you please help me with the following issue:

After I did configuration, all setups are fine except the incoming calls are going straight to the voice mail.

Please ask admin to fix this issue.
Thanks a million for the help!

G.

[Liptonbrisk]

In the future, please state the brand and model router that you're using. And you should always be checking FPL's registration status in your ATA when you're having problems.

Follow all the steps, carefully, from http://forums.redflagdeals.com/freephon ... #p26808549.

Freephoneline does not offer free technical support for device configuration, and only you can contact support.
For future reference, in order to contact support you must submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Support staff is not obliged to respond on these forums.

Until you reach step 12 from the first link I posted, your issue is a configuration issue on your end.

Your setup guide can be found here: http://forum.fongo.com/viewtopic.php?f=15&t=16294. Also pay attention to what Mango wrote.
Also note that these three timers are important:
a) Registration Interval: 3600 seconds (1 hour)

b) Registration Expiry: 3600 seconds (1 hour)

c) Failed Registration Re-Try Interval: 120 seconds
http://support.freephoneline.ca/hc/en-u ... redentials