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I need help. FPL site says it can't port my number but...
Posted: 09/19/2017
by Darkmatter
I need help. FPL site says it can't port my number but in 2 separate tickets I submitted I was told that it COULD be ported. If this needs to be done manually who do I PM? I don't exactly want to post my phone number on a public forum.
Thanks
Re: I need help. FPL site says it can't port my number but..
Posted: 09/19/2017
by Liptonbrisk
As a general rule, people on forums (including moderators), other than official Fongo Support, can't help you with anything regarding account, billing, or porting inquiries.
You must submit a ticket:
https://support.fongo.com/hc/en-us/requests/new. Choose "porting inquiry" for the final issue type. Provide the previous ticket numbers in your inquiry.
Re: I need help. FPL site says it can't port my number but..
Posted: 09/19/2017
by Darkmatter
Just out of curiosity, can my current phone provider hold my number hostage?
Re: I need help. FPL site says it can't port my number but..
Posted: 09/19/2017
by Liptonbrisk
Darkmatter wrote:Just out of curiosity, can my current phone provider hold my number hostage?
Instead of pretending I know what I'm talking about, I'm just going to say I'm not sure.
I did find this:
http://crtc.gc.ca/eng/phone/mobile/num.htm.
I would contact both the CRTC and CCTS and ask.
http://crtc.gc.ca/eng/contact/#home_pho ... ce_service (scroll down for contact options)
https://www.ccts-cprst.ca/sidebar_block/contact-us/
Re: I need help. FPL site says it can't port my number but..
Posted: 09/20/2017
by Darkmatter
Ok customer support is porting manually and I just got off the phone with them to pay for it since you can't pay online for a number that the website says can't be ported.