Call Log not updated on FPL.ca
Call Log not updated on FPL.ca
At the end of each month, I like to check the call log to make sure 1+ minutes of calls are recorded in the call log so I don't end up losing my FPL number. Right now, nothing is showing for this month. I just placed a couple of 2+ minute calls, and the FPL app shows the calls in history. Is anyone else having issues with the call log on FPL.ca ?
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Liptonbrisk
- Technical Support
- Posts: 2770
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Call Log not updated on FPL.ca
I'm not seeing anything listed after 5p.m. EST on September 30th as I type.
I could speculate about the cause, but it's probably better to submit a ticket and ask: https://support.fongo.com/hc/en-us/requests/new.
Select "My Account Inquiry" for the issue type.
I do see an issue listed here, but the description doesn't mention call logs: http://status.fongo.com/.
I could speculate about the cause, but it's probably better to submit a ticket and ask: https://support.fongo.com/hc/en-us/requests/new.
Select "My Account Inquiry" for the issue type.
I do see an issue listed here, but the description doesn't mention call logs: http://status.fongo.com/.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Call Log not updated on FPL.ca
Thanks. Sent a ticket.
As long as I don't lose my number, the rest isn't urgent. What is the current official policy on, and definition of, inactive accounts?
As long as I don't lose my number, the rest isn't urgent. What is the current official policy on, and definition of, inactive accounts?
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Liptonbrisk
- Technical Support
- Posts: 2770
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Call Log not updated on FPL.ca
Visit https://support.freephoneline.ca/hc/en- ... t-deleted- for more info.fizikz wrote:
As long as I don't lose my number, the rest isn't urgent. What is the current official policy on, and definition of, inactive accounts?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Call Log not updated on FPL.ca
Good to know:
Also good to know......1) FreePhoneLine Accounts which have not been used to place an outgoing call for over 90 days are considered inactive and are subject to deletion
Users who wish to restore a deleted number are required to purchase a $5 World Credits Voucher from the Online Store.
Re: Call Log not updated on FPL.ca
Looks like the Call Log is updated now.