Hi to all!
My wife use to call regularly in Japan, and the rate is cheap. The FPL fee is 5$ at the time, the charge is automatic when there's no funds anymore.
I've been charged 5$ on the 16th of September, and again another 5$ charge on the 23rd of September.
And you know what? My account is empty ($ 0.23).
My wife talks regularly, but not for hours. Five or ten minutes. I don't understand what's happening here.
Help please!
Thanks!
Long distance call problem
Re: Long distance call problem
Check your online calls logs and see what happened. It should tell you the cost of each call in the end column.
https://www.freephoneline.ca/callLogs
https://www.freephoneline.ca/callLogs
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- Just Passing Thru
- Posts: 9
- Joined: 01/27/2016
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Re: Long distance call problem
Thank you!
I think I understand the problem.
Her mother talks with my wife on her mobile phone (it's written Mobile as the receiver in the call logs). The rate is more expensive with mobiles?
Because the Japan rate doesn't fit to the amounts charged.
Thanks!
I think I understand the problem.
Her mother talks with my wife on her mobile phone (it's written Mobile as the receiver in the call logs). The rate is more expensive with mobiles?
Because the Japan rate doesn't fit to the amounts charged.
Thanks!
- Liptonbrisk
- Technical Support
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Re: Long distance call problem
Click https://www.freephoneline.ca/completeList?country=JAPAN.
When visiting https://www.freephoneline.ca/ldServices, always click on "show complete list" to the right of the country.
When visiting https://www.freephoneline.ca/ldServices, always click on "show complete list" to the right of the country.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Long distance call problem
I know it might be a bit of a fiddle, but an option that might help you is to get your mother in law to install the Fongo World Edition app on her mobile. https://www.fongo.com/world/
It's $5 to buy, but from there all calls would be free to and from that app and your FPL number, and all the other free calling areas in Canada of course.
Just a thought.
It's $5 to buy, but from there all calls would be free to and from that app and your FPL number, and all the other free calling areas in Canada of course.
Just a thought.
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- Just Passing Thru
- Posts: 9
- Joined: 01/27/2016
- Computer OS: Mac OS 10.10.5
- Router: Linksys PAP2T
Re: Long distance call problem
Thanks to all!