Unable to login into voip.freephoneline.ca

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Unable to login into voip.freephoneline.ca

Postby joelones » 12/07/2017

I've just changed internet provider and now I'm no longer able to login into my voip service. I see:
Code: Select all
Registration for 'XXXX@voip.freephoneline.ca' timed out


Is this isolated to me or is this an known issue right now?
joelones
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Re: Unable to login into voip.freephoneline.ca

Postby Liptonbrisk » 12/07/2017

Visit http://status.fongo.com

Also, I checked myself. There's no issues with voip.freephoneline.ca

Are you able to ping it?


Visit https://support.freephoneline.ca/hc/en- ... redentials
Double check your registration and failed retry timers.
Also note that if you make too many registration attempts within 5 minutes you can run into a temporary IP ban with the specific proxy server you're
attempting to register with.

https://community.freepbx.org/t/trunk-s ... ca/22479/8
"As May 2013, our servers will rate limit REGISTER requests to a maximum of 10 requests per 5 minutes. Each authentication round usually consumes 2 requests (digest auth), so it is a fair number given our guidelines. Also, it does not affect INVITES (which are also authenticated)...

This rate limit is applied per IP address as our service is tailored to residential Canadian users (ADSL/Cable)."


You can also try changing local SIP port to something between 30000 and 60000. If that works, it's a NAT corruption/UDP timeout issue in the router you're using.
If you still have problems, try disabling SIP ALG in whatever router you're using, or, alternatively, switch proxy server to voip4.freephoneline.ca:6060, whose purpose is to circumvent faulty SIP ALG functions in routers.

Anyway proper device reboot order is always modem-->router (wait for it to be fully up and running)-->device you're using to register with FPL
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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