Hi all,
Have been using FPL for almost 8 years. Just couple days ago ran into problem:
Outgoing calls connect but no audio between callers
Incoming calls don't ring
I've rebooted the ATA but no luck.
HT702 dashboard info:
Software Version: Program -- 1.0.8.2 Bootloader -- 1.0.0.7 Core -- 1.0.8.2 Base -- 1.0.8.2
CPE --
NAT: Unknown NAT
Port Status:
Port Hook User ID Registration
FXS 1 On Hook 1xxxxxxxxxx Registered
No audio on outgoing calls; can't receive incoming calls
- Liptonbrisk
- Technical Support
- Posts: 2772
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: No audio on outgoing calls; can't receive incoming calls
Proper device reboot sequence is always modem--->router (wait for it to be fully up and running)-->ATAneptune wrote:
I've rebooted the ATA but no luck.
in that order.
Also double check your settings against the PDF file found at http://forum.fongo.com/viewtopic.php?f= ... 839#p74658 (settings should be somewhat similar).
I also suggest reading the first four pages of the preamble, in particular the sections on SIP ALG and UDP timeouts, located at http://forum.fongo.com/viewtopic.php?f= ... 05#p738396.
The purpose of voip4.freephoneline.ca:6060 is to circumvent faulty SIP ALG settings in routers.
Also try a different phone.Outgoing calls connect but no audio between callers
Incoming calls don't ring
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Quiet One
- Posts: 32
- Joined: 08/08/2012
- SIP Device Name: Grandstream HT702
- Firmware Version: 1.0.8.2
- ISP Name: Standard Boardband
- Computer OS: Mint
- Router: Netgear WNDR4500 dd-wrt
- Location: Milton, ON
Re: No audio on outgoing calls; can't receive incoming calls
Thanks Liptonbrisk.
Seems my router's SIP ALG setting got reverted back somehow. All good now!
Seems my router's SIP ALG setting got reverted back somehow. All good now!