Transfer call if Internet or ata down

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Post Reply
eastnwest88
One Hit Wonder
Posts: 1
Joined: 03/15/2018
SIP Device Name: obi202
ISP Name: teksavvy
Computer OS: win 10
Router: asus ac66u

Transfer call if Internet or ata down

Post by eastnwest88 »

I have follow me setup and it works fine.
I also have Anveo and when my Internet or ATA is down my calls are transferred to my cell phone
Does Freephoneline have this feature like Anveo ? It does not seem to call my cell when the Internet is down.
Thanks in advance
User avatar
Liptonbrisk
Technical Support
Posts: 2773
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Transfer call if Internet or ata down

Post by Liptonbrisk »

Always Call Forward (Follow Me setting) works regardless of whether your FPL account is unregistered for any reason.
You can test this yourself with a free FPL account.
With SIP status showing disconnected at https://www.freephoneline.ca/showSipSettings, Simultaneous, Always Call Forward, is still forwarding the incoming call.

Also, if your ATA is offline, the default failover is FPL's voicemail if Follow Me is disabled.

However, if you enable Follow Me, using the OBi202 guide's method for blocking calls (telemarketers) with FPL won't work:
http://forum.fongo.com/viewtopic.php?f=15&t=18805 (read the PDF Guide).
You may also want to read page 51 from that guide if you're wondering how "Call Forward When Unavailable" works.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Post Reply