Freephoneline - unable to change Greeting message

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rgbitner
Just Passing Thru
Posts: 2
Joined: 03/28/2018
Computer OS: Windows10

Freephoneline - unable to change Greeting message

Post by rgbitner »

Unable to change greeting, etc. with Freephoneline...entering *98 after dialing my number does nothing.
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Liptonbrisk
Technical Support
Posts: 2772
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Freephoneline - unable to change Greeting message

Post by Liptonbrisk »

The capacity to dial *98 is dependent upon the dialplan of the ATA or IP phone you're using.

However, there are multiple ways to reach FPL's voicemail system and change your greeting.
You could dial your FPL phone number using your ATA or IP phone, using FPL.

You could dial a Freephoneline voicemail remote access phone number (useful from your smartphone) followed by your FPL account phone number (starting with 1) + #, followed by your voicemail password + #: http://www.freephoneline.ca/vmAccessNumbers.

Or you could dial *98, provided you've setup your ATA or IP phone properly.
Here's an example using an Obihai ATA:
http://forums.redflagdeals.com/newegg-o ... #p28508685
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
rgbitner
Just Passing Thru
Posts: 2
Joined: 03/28/2018
Computer OS: Windows10

Re: Freephoneline - unable to change Greeting message

Post by rgbitner »

Using one of the listed FPL 'access numbers' made it possible to access the options menu for changing greeting, etc. Thank you.
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