Could anyone explain why the name display being sent by my Spa112 ATA is suddenly being overridden by the word 'fongo'? The freephoneline with VOIP unlock key has worked fine for a very long time with no issues. I have reboot the ATA and that has had no effect. Otherwise the service is working fine. Please advise whom I need to contact to investigate this?
Edward
Name display overridden with 'fongo'?
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Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Name display overridden with 'fongo'?
Outbound CNAM is dependent upon what you have specified in your ATA and the recipient's carrier. Whether it will passthrough CNAM or do CNAM lookups is dependent on the recipient's service.
a) Login to your ATA. Dial 110#. Enter the IP address you hear into a web browser, and login.
b) Navigate to Voice--> Line (FPL)-->Subscriber Information-->Display Name.
c) Enter your first name and your last name.
d) Click Submit.
If you want to test, use the free Fongo Mobile smartphone app and make calls to it. Make sure you delete your FPL # in your both smartphone's and in Fongo Mobile's address book before testing.
By the way, if you changed the devices listed in your forum profile, please update your profile (you indicated you have a SPA112 while you profile states "Grandstream") so that others can more easily assist you. Thank you.
a) Login to your ATA. Dial 110#. Enter the IP address you hear into a web browser, and login.
b) Navigate to Voice--> Line (FPL)-->Subscriber Information-->Display Name.
c) Enter your first name and your last name.
d) Click Submit.
If you want to test, use the free Fongo Mobile smartphone app and make calls to it. Make sure you delete your FPL # in your both smartphone's and in Fongo Mobile's address book before testing.
By the way, if you changed the devices listed in your forum profile, please update your profile (you indicated you have a SPA112 while you profile states "Grandstream") so that others can more easily assist you. Thank you.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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eastavin
- Just Passing Thru
- Posts: 3
- Joined: 01/26/2015
- SIP Device Name: grandstream
- Firmware Version: 1.0.7.3
- ISP Name: cogeco cable
- Computer OS: w7
- Router: Wrt54gs w/dd-wrt
Re: Name display overridden with 'fongo'?
Thank you for the quick reply. So as the Display Name is set correctly in the freephoneline equipped ATA having rechecked it against your instructions from a to d... and a call to another Fongo number shows the correct name display...
then your suggestion is that the receiving carrier is deleting the name sent/CNAM and substituting the name of their inbound route which is probably 'fongo' in place of the name sent by the ATA?
Ok I can consider that a possibility. I will have a trouble ticket opened at a receiving carrier to investigate and will post the feedback I get. Many thanks.
Edward
then your suggestion is that the receiving carrier is deleting the name sent/CNAM and substituting the name of their inbound route which is probably 'fongo' in place of the name sent by the ATA?
Ok I can consider that a possibility. I will have a trouble ticket opened at a receiving carrier to investigate and will post the feedback I get. Many thanks.
Edward
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eastavin
- Just Passing Thru
- Posts: 3
- Joined: 01/26/2015
- SIP Device Name: grandstream
- Firmware Version: 1.0.7.3
- ISP Name: cogeco cable
- Computer OS: w7
- Router: Wrt54gs w/dd-wrt
Re: Name display overridden with 'fongo'?
Thank you very much again for the advice. The problem was at the receiving carrier. Many thanks.
Edward
Edward
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Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Name display overridden with 'fongo'?
Thanks for letting us know!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.