Thanks in advance!
Not registered message
-
mid2low
- One Hit Wonder
- Posts: 1
- Joined: 09/19/2018
- SIP Device Name: Grandstream HT502
- ISP Name: Cable
- Computer OS: Window10
- Router: Rogers
Not registered message
I have been using a FPL # for a couple of years and it worked fine. Lately, I started getting just the dial tone but unable to make or receive calls. I am using GS HT 502. Did factory reset and configured the adapter with version 1.0.12.1 as per the guide available here on this forum. Now, no dial tone even and I get "not registered" message only. When I log into my FPL account, I see SIP status " disconnected". Can someone help please?
Thanks in advance!
Thanks in advance!
-
Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Not registered message
Latest firmware version for your ATA is 1.0.16.2: http://www.grandstream.com/support/firmware.
Ensure that your ATA has internet access.
1. What brand and model
a)modem and
b) router are you using?
At the bare minimum, disable SIP ALG in whatever Rogers Hitron modem/router combo you have.
Open your web browser, and login at 192.168.0.1. Default username is cusadmin.
Select the “Basic” tab and disable “SIP ALG.” Click the “save changes” button.
Alternatively, you can try voip4.freephoneline.ca:6060 for the Primary SIP Server. The purpose of voip4.freephoneline.ca:6060 is to circumvent buggy SIP ALG features in routers.
To learn why SIP ALG can cause headaches, including registration issues, visit https://www.voip-info.org/routers-sip-alg/ (scroll down to SIP ALG problems).
2. If you have your own router (in addition to whatever modem/router combo Rogers gave you), ensure that the Hitron modem/router combo from Roger is in bridge mode:
https://www.rogers.com/customer/support ... ridgemodem.
3. I know you have a different model ATA, but some settings in this guide are the same: http://forum.fongo.com/viewtopic.php?f= ... 839#p74000.
For those settings that are the same, use the ones outlined in that guide.
4. Proper device reboot order is always modem-->router (wait for Wi-Fi SSIDs to populate first)--->ATA
5. If your ATA can't get online, try specifying your own DNS in your ATA.
https://developers.google.com/speed/public-dns/
6. Also, more than 5 registration attempts within 5 minutes can result in a temporary IP ban from the FPL server being used.
From https://community.freepbx.org/t/trunk-s ... ca/22479/8
"As May 2013, our servers will rate limit REGISTER requests to a maximum of 10 requests per 5 minutes. Each authentication round usually consumes 2 requests (digest auth), so it is a fair number given our guidelines. Also, it does not affect INVITES (which are also authenticated)...
This rate limit is applied per IP address as our service is tailored to residential Canadian users (ADSL/Cable)."
If you're temporarily IP banned, you could then try switching Primary SIP Server to a different FPL server than the one you were previously using (voip.freephoneline.ca, voip2.freephoneline.ca, or voip4.freephoneline.ca:6060), unless you need to use voip4.freephoneline.ca:6060 because you have SIP ALG forced on in your router. The purpose of voip4.freephoneline.ca:6060 is to circumvent SIP ALG features in routers. Or you can disable FPL SIP registration in all devices (turn off your ATA) and wait several hours until the temporary ban clears.
With respect to temporary IP bans, these 3 timers are important and should be set properly:
https://support.freephoneline.ca/hc/en- ... redentials
i) Registration Interval:3600 seconds (1 hour)
ii) Registration Expiry: 3600 seconds (1 hour)
iii) Failed Registration Re-Try Interval: 120 seconds
---
Only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration (despite the ATA's registration status). In other words people sharing their FPL accounts or otherwise trying to register their FPL accounts with smartphone SIP apps/desktop apps while simultaneously using the same FPL account on their ATAs are out of luck for incoming calls.
Ensure that your ATA has internet access.
1. What brand and model
a)modem and
b) router are you using?
At the bare minimum, disable SIP ALG in whatever Rogers Hitron modem/router combo you have.
Open your web browser, and login at 192.168.0.1. Default username is cusadmin.
Select the “Basic” tab and disable “SIP ALG.” Click the “save changes” button.
Alternatively, you can try voip4.freephoneline.ca:6060 for the Primary SIP Server. The purpose of voip4.freephoneline.ca:6060 is to circumvent buggy SIP ALG features in routers.
To learn why SIP ALG can cause headaches, including registration issues, visit https://www.voip-info.org/routers-sip-alg/ (scroll down to SIP ALG problems).
2. If you have your own router (in addition to whatever modem/router combo Rogers gave you), ensure that the Hitron modem/router combo from Roger is in bridge mode:
https://www.rogers.com/customer/support ... ridgemodem.
3. I know you have a different model ATA, but some settings in this guide are the same: http://forum.fongo.com/viewtopic.php?f= ... 839#p74000.
For those settings that are the same, use the ones outlined in that guide.
4. Proper device reboot order is always modem-->router (wait for Wi-Fi SSIDs to populate first)--->ATA
5. If your ATA can't get online, try specifying your own DNS in your ATA.
https://developers.google.com/speed/public-dns/
6. Also, more than 5 registration attempts within 5 minutes can result in a temporary IP ban from the FPL server being used.
From https://community.freepbx.org/t/trunk-s ... ca/22479/8
"As May 2013, our servers will rate limit REGISTER requests to a maximum of 10 requests per 5 minutes. Each authentication round usually consumes 2 requests (digest auth), so it is a fair number given our guidelines. Also, it does not affect INVITES (which are also authenticated)...
This rate limit is applied per IP address as our service is tailored to residential Canadian users (ADSL/Cable)."
If you're temporarily IP banned, you could then try switching Primary SIP Server to a different FPL server than the one you were previously using (voip.freephoneline.ca, voip2.freephoneline.ca, or voip4.freephoneline.ca:6060), unless you need to use voip4.freephoneline.ca:6060 because you have SIP ALG forced on in your router. The purpose of voip4.freephoneline.ca:6060 is to circumvent SIP ALG features in routers. Or you can disable FPL SIP registration in all devices (turn off your ATA) and wait several hours until the temporary ban clears.
With respect to temporary IP bans, these 3 timers are important and should be set properly:
https://support.freephoneline.ca/hc/en- ... redentials
i) Registration Interval:3600 seconds (1 hour)
ii) Registration Expiry: 3600 seconds (1 hour)
iii) Failed Registration Re-Try Interval: 120 seconds
---
Only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration (despite the ATA's registration status). In other words people sharing their FPL accounts or otherwise trying to register their FPL accounts with smartphone SIP apps/desktop apps while simultaneously using the same FPL account on their ATAs are out of luck for incoming calls.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.