Doug762a wrote: I ported several weeks ago and the issue has been going on for at least the 3 days of the Thanksgiving holiday weekend.
Okay, since you've ported into Freephoneline, you never have to worry about your Freephoneline account being deleted due to inactivity.
The problem might be a carrier issue (might also be related to an incomplete port, but enough time has passed that I wouldn't expect porting to be the issue).
It is a cell phone number
You might want to let Fongo support know who the mobility provider is (Rogers, Bell, Telus or a subsidiary, for example) in case it's an issue involving a specific provider/carrier.
I submitted the ticket.
Hopefully, they can resolve the problem for you.
One last thing: please ensure that the desktop app is not running at all when you're testing incoming (Follow Me) calls to your FPL number.
You can help to rule out whether there's a registration issue/NAT/SIP ALG problem on your end by not running the desktop app..
If the problem only occurs when you're running the desktop app, that's something we
can try to troubleshoot further (and, in that case, please provide the brand name and model of your modem and router). Desktop app installation instructions (for Windows 8 .. . . but it's similar enough to Windows 10) can be found here:
http://forum.fongo.com/viewtopic.php?f=8&t=19063#p74810.
The following information is taken from
https://forums.redflagdeals.com/rogers- ... #p29235388.
The desktop app is where FPL gets its name.
It's completely free to use. However, people typically have worse experiences with the desktop app than they do using
FPL with an ATA or IP phone (with the VoIP unlock key).
A.Use winmtr
http://winmtr.net/download-winmtr/
B. For Freephoneline.ca (based in Ontario), test to voip.freephoneline.ca (let winmtr ping about 100 times), voip2.freephoneline.ca, and voip4.freephoneline.ca. You can copy text to clipboard and paste your results (do not post your own IP public address though) and post them for others to examine if you want.
C. Look at the very last hop or line. Take a look at your average ping--and your maximum. You want those values to be relatively close.
You do not want high pings and lots of jitter (you do not want a lot of variation between each ping). If you get horrible results (pings over 200ms), you should probably avoid FPL.
I get between 11 (voip.freephoneline.ca and voip2.freephoneline.ca)-24ms (voip4.freephonline.ca) on average, depending on the server I'm testing to. Preferably, you want pings below 100ms.
Anything over 200ms is unacceptable. You'll begin to encounter crosstalk, even if an untrained ear doesn't notice. So, if you're getting really high pings and jitter, you're going to run into problems.
What you don't want to see is 40, 45, 50, 35,
500, 40, 30, 45,
700. That's bad jitter.
You want relatively consistent pings without a lot of variation.
Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app:
http://win10faq.com/fix-microphone-settings/
And make sure you test incoming calls for 1-way audio issues before paying anything to FPL (you'll need a mic and headphones/speakers to test). Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.
A.
Netgear R7000 routers
Update firmware. Disable SIP ALG in this router. Then reboot modem, router, and ATA in that order. Then test again.
If you have a Netgear R7000 router, you may need to install third party XWRT-Vortex firmware. I recommend doing this anyway to obtain easy access to both UDP Unreplied and UDP Assured timeout settings. Afterwards, turn off the router and the ATA. Turn on the router. Wait for it to be fully up and running (including Wi-Fi). Then turn on the ATA. Download XWRT-Vortex here:
http://xvtx.ru/xwrt/download.htm. In your router, navigate to Advanced Settings–>WAN–>NAT Passthrough–>SIP Passthrough. Change SIP Passthrough to “Enabled + NAT helper.” Click “Apply.”
B.
Nettis 4422 modem from Carry Telecom (click the "Internet" tab)
http://www.carrytel.ca/support.aspx
Q : DSL - My VoIP phone does not work with Netis 4422 modem.
A : Please download the newest Netis firmware at
http://www.carrytel.ca/download/netis1228.zip. Unzip the netis1228.zip file and update the firmware file netis1228.img for your modem. The new firmware has been tested and working with most of Voip phone providers
C.
Asus VLAN
A number of people have been trying to eliminate Bell Hubs from their setups by using this guide:
http://blog.ngpixel.com/post/1044497475 ... own-router.
At the time of this guide being written, NAT acceleration must be disabled in this setup in order for SIP services, including Freephoneline, to work properly. In your router, navigate to Advanced Settings-->LAN-->Switch Control-->NAT Acceleration. Select "disable." Click "apply."Then reboot your modem, router (wait for Wi-Fi SSIDs to populate first before rebooting ATA), and your ATA, in that order.
To determine whether you need NAT Acceleration enabled, visit
https://routerguide.net/nat-acceleration-on-or-off/. If you do require NAT Acceleration to be enabled, don’t use VLAN with Asus routers.
D.
Hitron CGN series gateway modem/router combos (from Rogers, Shaw, or another ISP) or any modem/router combo from any ISP with SIP ALG forced on
If you don’t have your own router, and if you can’t get someone from Rogers or your ISP to disable SIP ALG for you in their modem/router combo, your ATA may need to register with voip4.freephoneline.ca:6060. The purpose of voip4.freephoneline.ca:6060 is to help circumvent faulty SIP ALG features in routers. So, if you’re experiencing one-way audio issues as a result of SIP ALG, this is the SIP server to try. Check to ensure that you can’t disable SIP ALG yourself (refer to point E below).
E.
Hitron CGN3ACSMR and CODA-4582 series gateway modem/router combos from Rogers (and possibly other ISPs)
Open your web browser, and login at 192.168.0.1. Default username is cusadmin.
Select the “Basic” tab and disable “SIP ALG.” Click the “save changes” button.
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