No voice on incomming calls

[Iv1966]

Hello,
I hope someone be able to help me with my problem.

For the last 2 weeks i lost voice on all incoming phone calls. All go well when i call out.

I have Linksys SPA 2102 which i am using for the last 5 years with freephoneline
Recently i switched to Virgin fiber internet but i am not sure this is the reason for loosing voice on incoming calls.
The modem they provide go by name - Valerie.
I don't have many configuration options there.

On my ATA2102 have second line which i am using for international calls with another VOIP company.
On this line all incoming and outgoing calls work well.

I spend last 2 weeks trying to fix this and read hundreds of pages here and other VOIP forums with no luck.
Any help is greatly appreciated. Thank you

[Liptonbrisk]

Recently i switched to Virgin fiber internet but i am not sure this is the reason for loosing voice on incoming calls.

I strongly suspect that is the cause. If you don't have your own router and can't figure out how to disable SIP ALG in your Virgin modem/router combo or gateway, you can try doing PPPoE
login using your SPA2102 (found under WAN-->Router setup in your ATA). This would be similar to step 1 in the link below, where it instructs you to use bridge mode, insofar as you'd be bypassing the NAT router features in the Valerie device (and SIP ALG) that are causing the problem. You can also try to circumvent SIP ALG problems by using voip4.freephoneline.ca:6060 for the proxy server in your ATA.
.
Click http://forums.redflagdeals.com/freephon ... #p26808549 (same instructions apply for your ATA).
Follow all the steps listed at that link, especially 1 through 13, step by step, towards the bottom of the post.

Your PDF setup guide is found here: http://forum.fongo.com/viewtopic.php?f=15&t=16198.
Note the following steps are not listed in the PDF guide (but they should be done):
i. In your ATA, Navigate to Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000
ii. In your ATA Navigate to the SIP tab-->NAT Support Parameters, and make sure that the following settings are enabled:

a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes

ii. Navigate to Voice-->SIP-->SIP Timer Values (sec)
Reg Retry Intvl should be 120 seconds
https://support.freephoneline.ca/hc/en- ... redentials



Always check the registration state both in your ATA (Info-->Line (FPL) status) and after logging in at https://www.freephoneline.ca/showSipSettings

Your ATA needs to be registered; SIP status needs to be connected; and if you see a SIP User Agent in your FPL account portal that you don't recognize, you've been hacked.

Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings (or if you're trying to register your FPL account with a smartphone SIP app or with another device). Registration is required for incoming calls. It is not required for outgoing calls. If you simply want to make outgoing calls using your FPL number, configure, but don't register the account, on the SIP app being used. This is also important to consider if you're using Freephoneline's desktop application (don't have it running while using your ATA with the same FPL account). Additionally, keep in mind that if someone else is also attempting to register the same SIP credentials on another device where you live, too many registration attempts can result in a temporary IP ban.
Always check registration status in the ATA and also your SIP status after logging in at the above link.
If you see a device listed under SIP User Agent that you don't recognize, you've either been hacked or someone else is using your Freephoneline SIP username and SIP Password.

[Iv1966]

Hi Liptonbrisk,

I am sorry to reply to you so late but i was out of the country.
I would like to say a BIG THANK YOU for your help.

The workaround is great and now i have my phone line back working 100%.
Thank you very much !!!!

[Liptonbrisk]

Hi Liptonbrisk,

I am sorry to reply to you so late but i was out of the country.
I would like to say a BIG THANK YOU for your help.

The workaround is great and now i have my phone line back working 100%.
Thank you very much !!!!

That's great news! Thank you for the update.

[redaamri]

Hi,
I have an active account with FPL.
Here is my configuration:
ISP: Bell Fiber 1G/1G
Model: Home Hub 3000

VoIP device: SPA112
Firmware Version: 1.4.1SR1 (002) Aug 2 2017
NAT Settings:
NAT Mapping Enable: Yes
NAT Keep Alive Enable: Yes
NAT Keep Alive Msg: $NOTIFY
NAT Keep Alive Dest: $PROXY
Register Expires: 3600
Proxy Fallback Intvl: 120

NAT Support Parameters:
Handle VIA received: Yes
Insert VIA received: Yes
Substitute VIA Addr: Yes
Handle VIA rport: Yes
Insert VIA rport: Yes
Send Resp To Src Port: Yes

When I get a call, there is no audio both sides.
When I make calls, all is OK.

I tried Port Forwarding, didn't fix it
I even tried DMZ to the SPA112, still not fixed

Please help.
Thank you

[Liptonbrisk]

Proxy Fallback Intvl: 120

1. It's Reg Retry Intvl that should be 120 seconds

Proxy Fallback is for server failover, which I doubt you've configured.

Insert VIA received: Yes
Insert VIA rport: Yes
Send Resp To Src Port: Yes

2. Change those to No

Only these should be enabled:

a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes



3. Navigate to Voice-->Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000.

4. Use voip4.freephoneline.ca:6060 for the proxy
http://forum.fongo.com/viewtopic.php?f= ... 206#p64088 (look at page 4 of the .pdf)
The purpose of voip4.freephoneline.ca:6060 is to circumvent faulty SIP ALGs in routers/gateways/modem and router combos (like Bell Hubs).
It's not specific to Rogers; it's important to use for devices that have SIP ALG forced on and can't be disabled.

5. Disable DMZ and Port forwarding in your hub, which are security risks

6. Then reboot Hub (wait for it to be fully up and running first) and then reboot the ATA.

a. Are you also using your own router in addition to the Hub? If so, do PPPoE login using your own router, and connect the ATA to it.

The next time this happens, as a very first step, please always check the registration state both in your ATA (Info-->Line (FPL) status)and after logging in at https://www.freephoneline.ca/showSipSettings.
Your ATA needs to be registered; SIP status needs to be connected; and if you see a SIP User Agent in your FPL account portal that you don't recognize, you've been hacked.
You should also check call logs at https://www.freephoneline.ca/doGetCallLogs to see if your calls are actually completing.

Is your phone actually ringing on incoming calls?

Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings (or if you're trying to register your FPL account with a smartphone SIP app or with another device). Registration is required for incoming calls. It is not required for outgoing calls. If you simply want to make outgoing calls using your FPL number, configure, but don't register the account, on the SIP app being used. This is also important to consider if you're using Freephoneline's desktop application (don't have it running while using your ATA with the same FPL account). Additionally, keep in mind that if someone else is also attempting to register the same SIP credentials on another device where you live, too many registration attempts can result in a temporary IP ban.
Always check registration status in the ATA and also your SIP status after logging in at the above link.
If you see a device listed under SIP User Agent that you don't recognize, you've either been hacked or someone else is using your Freephoneline SIP username and SIP Password.

To help avoid being hacked don't port forward and don't use DMZ in your router. Do not use default device passwords for any devices connected to the the internet.


A. Under Voice-->User 1 and User 2 (both of these)-->navigate to Supplementary Service Settings

Ensure

a) DND setting is set to NO
b) Block ANC Setting is set to NO
c) DND Activated is set to NO
d) Cfwd All Serv: no
e) Cfwd Busy Serv: no
f) Cfwd No Ans Serv: no


B. Under Voice-->User 1 and User 2 (both of these)
http://sbkb.cisco.com/CiscoSB/GetArticl ... onverted=0

Check Call Forward Settings


a) Cfwd All Dest:

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.

b) Cfwd Busy Dest

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.


c) Cfwd No Ans Dest

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.