Fongo Community Forums

Hi!

I recently switched my mobile service to Fizz (a new mobile service in Quebec)... But, I can't call from my FPL number to my mobile (a message says that the number is not in service). I can call my mobile from any other service (Bell, Videotron and Telus)...

I can use my cell phone to call my FPL number, no problem...

Is there something I can do to fix the problem?

Thanks!

wasolk wrote:Hi!

I recently switched my mobile service to Fizz (a new mobile service in Quebec)... But, I can't call from my FPL number to my mobile (a message says that the number is not in service). I can call my mobile from any other service (Bell, Videotron and Telus)...

I can use my cell phone to call my FPL number, no problem...

Is there something I can do to fix the problem?

Thanks!

I'd give it until Monday evening for carriers to update information. I find Fibernetics, FPL's parent company, takes a little longer to get updated carrier/porting information. If it still doesn't work by Monday evening or Tuesday, submit a ticket: https://support.fongo.com/hc/en-us/requests/new. Provide them with your full Fizz phone number. Select VoIP Unlock Inquiry-->"my account inquiry" for the issue type.

You were right! Monday, during the day, I was able to make calls to my cell phone from FPL.

Thanks!

Thank you very much for taking the time to report back.

I'm thinking of giving Fizz a try, could you describe your experience so far?

Coverage, service etc... ?