Desktop App issues
Posted: 12/11/2018
Hi all,
I am currently testing the Desktop App (DA) to have an idea if the Freephoneline (FPL) service is good but I'm having an intermittent issue.
So far I've had success receiving and making phone calls with excellent audio quality but here is what I noticed:
Having a two way conversation in the beginning made it clear to me that Firewall/Router were out of the equation. In the end, restarting the app is what's working.
If you guys have an idea of what could be causing this issue I'd like to know about it. However, don't sweat it too hard, I already ordered an OBI200 and can't wait to play with it. I guess that with an ATA this kind of problem won't happen.
I'm sharing this experience in case that'd be something the developers would be interested to hear about.
Thanks for reading, will wait for your answers.
I am currently testing the Desktop App (DA) to have an idea if the Freephoneline (FPL) service is good but I'm having an intermittent issue.
So far I've had success receiving and making phone calls with excellent audio quality but here is what I noticed:
- As long as I'm calling from the DA to another line I have connection and audio:
- Call from DA to cellphone, talk for a while, hang up. Repeat process multiple times and it works.
- Call from cellphone to DA, Auto-Attendant takes over: The person you are trying to reach is not available please leave a message.
Phone never rang on the DA.
- Call from DA to cellphone, cellphone rings, I answer but no audio is audible from both sides.
- Call from cellphone to DA (or the opposite), everything works loud and clear.
Having a two way conversation in the beginning made it clear to me that Firewall/Router were out of the equation. In the end, restarting the app is what's working.
If you guys have an idea of what could be causing this issue I'd like to know about it. However, don't sweat it too hard, I already ordered an OBI200 and can't wait to play with it. I guess that with an ATA this kind of problem won't happen.
I'm sharing this experience in case that'd be something the developers would be interested to hear about.
Thanks for reading, will wait for your answers.