edaou wrote:
1) When I am trying to call my FPL number always I am getting user you are calling is not available,
1. What brand and model router are you using?
2. What brand and model modem are you using? I just want to know if you're on cable or dsl.
3. Are you given the option to leave a message? That is, are you reaching Freephoneline's voicemail system immediately on incoming calls?
4. Have you checked to ensure you have not accidentally enabled Do Not Disturb (DND) in your ATA?
Log into your SPA122
A. Under Voice-->User 1 and User 2 (both of these)-->navigate to Supplementary Service Settings
Ensure
a) DND setting is set to NO
b) Block ANC Setting is set to NO
c) DND Activated is set to NO
d) Cfwd All Serv: no
e) Cfwd Busy Serv: no
f) Cfwd No Ans Serv: no
B. Under Voice-->User 1 and User 2 (both of these)
Check Call Forward Settings
a) Cfwd All Dest:
That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.
b) Cfwd Busy Dest
That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.
c) Cfwd No Ans Dest
That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.
5. When you check your call logs, are you seeing calls that you don't recognize? Login at
https://www.freephoneline.ca/doGetCallLogs.
If so, someone else is using your service without your permission.
6. Are you using Follow Me? Is it enabled? If so, check your Follow Me number list to ensure there's not a number that you don't recognize:
https://www.freephoneline.ca/addFollowMeNumber.
a. Actually, you may want to completely disable Follow Me for testing purposes: login at
https://www.freephoneline.ca/followMeSettings. Disable Follow Me.
7. You will hear the "user you are trying to reach is not available" message under these conditions:
a) FPL's voicemail is already engaged with a caller and another incoming call is routed to FPL's voicemail while it's already in use, or
b) a call is already in place, Follow Me is enabled; and someone else not dialing from an FPL, Fongo Mobile, or Fongo Home Phone number calls you.
c) If the second call is from a FPL, Fongo Mobile, or Fongo Home Phone number, then the call will be forwarded to the Follow Me phone numbers, and after not being answered after ringing the Follow Me numbers, the second call eventually gets dropped to the "The user you are trying to reach is not available" message.
FPL allows any combination of two simultaneous channels at any given time (1 outgoing and 1 incoming; 2 incoming; or 2 outgoing).
i. FPL to FPL, FPL to Fongo Mobile, FPL to Fongo Home Phone are all SIP URI calls.
ii. FPL doesn't normally allow inbound SIP URI calls from other VoIP networks, but it does within its related sister (Fongo) companies.
iii. SIP URI calls don't count as a channel being used.
When I have Follow Me enabled and am engaged in a call, I get the "user you are trying to reach is not available" message when there's an incoming call from anything other than an FPL, Fongo Mobile, or Fongo Home Phone number. So unless the second call is coming from a FPL, Fongo Mobile, or Fongo Home Phone number, then Call Waiting is not going to work if Follow Me is enabled. Basically, Follow Me = No Call Waiting unless the incoming call is from a Fibernetics VoIP call.
8. Check to ensure you're not using FPL's desktop app or using your Freephoneline SIP credentials on any other device while testing.
9. In your SPA122, Navigate to Voice-->Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000.
10. In your SPA122, Navigate to the Voice-->SIP-->NAT Support Parameters, and make sure that the following settings are enabled:
a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes
d) NAT Keep Alive Intvl: 20
11. Navigate to Voice-->SIP-->SIP Timer Values (sec)-->Reg Retry Intvl should be 120 seconds (this isn't related to your issue, but many people are missing this setting)
When I am calling from my FPL number you can establish a normal call (two way communication), but on the other end you will see No Caller ID instead of your FPL number.
a)Under Voice-->User 1 and User 2 (both of these)-->navigate to Supplementary Service Settings
Ensure Block CID Setting is set to no.
b) Navigate to Voice-->Line (FPL)--> Subscriber Information--> Display Name should be your first name and last name
If you want to test, use the free Fongo Mobile smartphone app and make calls to it:
https://www.fongo.com/ using Freephoneline. Make sure you delete your FPL phone number in your smartphone's address book before testing. Outgoing CID info from FPL will appear in the Fongo Mobile app if your ATA is configured and working properly.
I Reset the device three time
Proper device reboot order is always modem-->router (wait for Wi-Fi SSIDs to populated first)-->ATA (in that order)
I have a REAL-Public IP on My device, No-Nat or port translation
I'm not sure what you mean by that. Where are you finding that information?
In your ATA, navigate to Voice-->Line -->NAT Settings
NAT Mapping Enable should be yes
NAT Keep Alive Enable should be yes
Under Voice-->SIP-->NAT Support Parameters
NAT Keep Alive Intvl should be 20