mmv74 wrote:I wish you didn't respond at all
Your wish is granted: the next time you post with a problem, I won't respond.
Likely I am lying ("you doubt")
I never stated that you're lying about the call being recorded. I'm stating I doubt it's possible to prove a carrier is recording a call or that FPL switching to a different carrier would help in the event you or the person you're calling is being monitored. And I do doubt that a carrier is recording all calls automatically. I did say you can ask Freephoneline to switch to a different carrier.
Fongo is not responsible. Of course it's responsible - fongo picks the carrier, not me.
How are you going to prove the carrier is recording calls? It's not as though VoIP calls made using Freephoneline are encrypted end to end or that a third party can't easily record or listen to a regular PSTN call (third parties can record VoIP and regular PSTN calls; the capacity for anyone to record calls has nothing to do with the carrier being used) and play it back while the call is in progress.
If there's a lot of latency (delay) on a call, and if a cheap carrier is being used, it's possible you started experiencing severe echo towards the end of the call, when what you speak is later echoed back to you (this can also happen after a significant delay when international calls are involved using a cheap carrier). Sometimes cheap carriers are responsible for echo. In that case, switching to a Tier 1 carrier would help. However, I would then expect the long distance rate to increase.
The support link is somewhat useful, if an issue about freephoneline can be submitted via that link.
It can. Otherwise, I wouldn't have bothered posting it. That is the only official method of contacting them, other than hoping they respond via private message. By default, technical support tickets are closed for FPL, but you being recorded wouldn't be a technical support issue. So, you don't have to select "technical support" for the issue type. Sometimes they respond to forum threads, and while it's nice when they do, they're under no obligation to respond on these forums. Making requests on these forums that someone contact you is far less likely to produce an official response than if you were to submit a ticket and then private message support staff with your ticket number.