Hello,
Please go through the following steps in the order listed, step by step, and please provide information when asked.
1) What brand and model modem are you using?
2) What brand and model router are you using?
a) Is SIP ALG disabled in it?
3) If you're using an Obihai OBi200 or OBi202 ATA, setup your ATA properly by using the PDF guide fully:
http://forum.fongo.com/viewtopic.php?f= ... 805#p73839.
The PDF file is found at the bottom of the first post.
Using the default Freephoneline profile at Obitalk.com can lead to problems as specified on pages 5 to 6 of the PDF guide. Go through the PDF guide fully once, and get your ATA configured properly. It's worth the time, in particular if your Digitmap for Freephoneline is incorrect.
4.
a)Dial ***1. Enter the IP address you hear into a web browser.
b)Log into the ATA (default username and password are "admin" without quotation marks).
c)Navigate to Status-->System Status-->SP(FPL) Service Status
What does the registration status indicate?
5. Login at
https://www.freephoneline.ca/showSipSettings
a. SIP Status should state "connected"
b. If SIP User Agent is something you don't recognize, you've been hacked. And if it doesn't indicate that it's your Obihai ATA, there's a problem.
6. You can check your ATA's call logs by
a) Dialing ***1. Enter the IP address you hear into a web browser.
b) Log into the ATA (default username and password are "admin" without quotation marks).
c) Navigate to Status-->Call History
d) Check for calls to your mother's phone number.
e) Does the full phone show that it's been dialed?
f) Is there any error message (SIP error code)? If so, what is it?
Errors listed here may provide the most useful information for outbound call issues.
7. You can check Freephoneline's call logs by logging in at
https://www.freephoneline.ca/callLogs. Select the current month from the drop-down menu. Click "Submit."
This typically provides less useful troubleshooting information than #6, especially if the call never actually connects to FPL's servers from your ATA.
8. Try dialing another phone number in your mother's area code. Try a bank or a shopper's drug mart if you can't think of any examples. Does the call complete normally?
9. Is it possible that your mother has accidentally call blocked your FPL number?
10. When this issue occurs, do you also experience issues receiving incoming calls to your FPL number? Test using your cellphone.