Hi all.
I have received a few calls from numbers I don't recognise, lately, so I haven't answered them
Today I went looking in the Call Log for them, but they weren't there. They're in the phone's CID, so I'm not crazy, the phone really did ring. Did they not register in the Call Log because I didn't pick up and no voicemail was left?
Thanks.
Using a V-Tech landline phone with Cisco SPA122 ATA.
Does Call Log register calls not answered?
- lustucru
- Technical Support
- Posts: 208
- Joined: 04/12/2012
- SIP Device Name: Grandstream HT-286
- Firmware Version: 1.1.0.45
- ISP Name: Bell Fibe 300/300
- Computer OS: Windows 7 Pro 64 bits
- Router: Bell hub 1000
- Smartphone Model: Moto E
- Android Version: Android 6.0
- Location: Montreal (QC)
Re: Does Call Log register calls not answered?
FPL/Fongo Call Logs register all outgoing and incoming calls for the current and previous month only, whether they are answered or not. Call Logs for period before previous month are automatically deleted. You can save Call Logs if you want for further reference.
-
- Active Poster
- Posts: 62
- Joined: 05/14/2018
- SIP Device Name: Cisco SPA122
- Firmware Version: 1.3.3 (015)
- ISP Name: Teksavvy, cable
- Computer OS: Windows 10
- Router: SPA122, LAN, 2 FXS
Re: Does Call Log register calls not answered?
Thank-you. That's what I thought.
What could be the reason that some calls have not been logged this month? I got seven calls today but only two were logged.
What could be the reason that some calls have not been logged this month? I got seven calls today but only two were logged.
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Does Call Log register calls not answered?
FPL call logs do not list incoming calls that have not been answered in some manner (FPL's voicemail system being triggered counts as the call being answered). So, if an incoming call rings twice and no one picks up (including FPL's voicemail system) before the caller hangs up, the call will not be listed in FPL's call logs.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Does Call Log register calls not answered?
Erft wrote:Thank-you.
You're welcome. The same holds true for outgoing calls as well. If the call isn't answered, it won't be listed in FPL's call logs.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.