FPL and Home Alarm (TMC)
Posted: 06/21/2019
Hello guys,
I am currently using 'The Monitoring Center' for my home alarm and am having issues with using my FPL with calling out to the alarm center (recently upgraded from DSC to Honeywell vista 15p Alarm panel). The issue is the call actually gets to the center but doesn't send anything through. TMC is completely useless saying its my IP phone i tried arguing back saying it was never an issue with the old DSC but they are saying they saw minimal call drops since ever. but now nothing goes through at all. it calls successfully but doesn't report anything.
I am currently using 4x2 format and have tried CID as well.... same thing happens..... call goes through but nothing is being sent to them...
i check the FPL call log and i can see the call goes through multiple times, which is what the center sees as well, only problem is they just not getting any information on the call..... they are telling me "its like i call them and hang up" instead of sending them the data...
is there anything you guys know of that can help me with this? anything i can look at on my end ?
i am using the Liksys SPA ATA with the default FPL settings.
Inbound/Outbound Proxy: voip.freephoneline.ca
Registration Expires: 3600
Use Preferred Codec: G711U or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)
I am currently using 'The Monitoring Center' for my home alarm and am having issues with using my FPL with calling out to the alarm center (recently upgraded from DSC to Honeywell vista 15p Alarm panel). The issue is the call actually gets to the center but doesn't send anything through. TMC is completely useless saying its my IP phone i tried arguing back saying it was never an issue with the old DSC but they are saying they saw minimal call drops since ever. but now nothing goes through at all. it calls successfully but doesn't report anything.
I am currently using 4x2 format and have tried CID as well.... same thing happens..... call goes through but nothing is being sent to them...
i check the FPL call log and i can see the call goes through multiple times, which is what the center sees as well, only problem is they just not getting any information on the call..... they are telling me "its like i call them and hang up" instead of sending them the data...
is there anything you guys know of that can help me with this? anything i can look at on my end ?
i am using the Liksys SPA ATA with the default FPL settings.
Inbound/Outbound Proxy: voip.freephoneline.ca
Registration Expires: 3600
Use Preferred Codec: G711U or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)