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No incoming call after changing email ID

PostPosted: 11/23/2019
by fuzzuy
Hello All,

I am VoIP unlock key and recently changed my email in the account since then I can't receive any incoming calls (using obitalk200) any help is appreciated. My suspicion is that since I changed my ID my freephoneline number is not transferred over to my new ID ?? anyone please correct me if I am wrong here getting this error in the call logs.

Re: No incoming call after changing email ID

PostPosted: 11/25/2019
by Liptonbrisk
fuzzuy wrote:Hello All,

I am VoIP unlock key and recently changed my email in the account


Which account? Your existing Freephoneline account?


My suspicion is that since I changed my ID my freephoneline number is not transferred over to my new ID ??


No. It's the exact same account. You only changed your email address associated with it. Moreover, your SIP credentials haven't changed and have nothing to do with your email address.
Your SIP username and SIP Password are found after logging in at https://www.freephoneline.ca/showSipSettings.
Your email address is not a SIP username nor is it a password. You don't use your email address for SIP registration.

There's three potential causes (in order of likelihood):

i. There's a configuration problem on your end. Ensure you're not using IP addresses or the wrong ProxyServer information.
ii. There's an issue involving your ISP.
iii. There's a carrier issue. This scenario is far less likely. But if that's happened, you need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.



If you want to ensure your ATA is configured properly, use this PDF guide fully: viewtopic.php?f=15&t=18805.. Using Obitalk's pre-configured Freephoneline profile can lead to problems.
If you still have issues after configuring everything properly, refer to pages 42 to 45.

A. What brand and model modem are you using? If it's a modem/router combo, gateway, or hub, ensure that's it's in bridge mode.

B. What brand and model router are you using?




Registration is required for incoming calls. Registration is not required for outgoing calls.
Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration and incoming calls will not work on it.

1) What does your SIP status indicate after logging in at https://www.freephoneline.ca/showSipSettings?
SIP status needs to show "connected". And your SIP user agent must indicate your Obihai ATA. If you see something there you don't recognize, you may have been hacked.

2) a)Dial ***1. Enter the IP address you hear into a web browser.
b)Log into the ATA (default username and password are "admin" without quotation marks).
c)Navigate to Status-->System Status-->SP(FPL) Service Status

What does the registration status indicate?

3) Visit viewtopic.php?f=15&t=19702.

4) Proper device reboot order is always modem—>router (wait for it to be fully up with wi-fi SSIDs broadcasting first)—>ATA
(in that order). Try rebooting devices