Cannot make outgoing calls: 484 "Address Incomplete"
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- Just Passing Thru
- Posts: 24
- Joined: 06/16/2009
- SIP Device Name: Linksys ATA, Nortel 1535
- ISP Name: Bell
- Location: Montreal
Cannot make outgoing calls: 484 "Address Incomplete"
Hi,
Anyone is getting this problem? I am not able to make outgoing call.
I keep on getting: 484 "Address Incomplete"
Does anyone know why this happened all of the sudden?
Many thanks!
Anyone is getting this problem? I am not able to make outgoing call.
I keep on getting: 484 "Address Incomplete"
Does anyone know why this happened all of the sudden?
Many thanks!
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Cannot make outgoing calls: 484 "Address Incomplete"
Outgoing Caller ID number spoofing is not allowed:
https://crtc.gc.ca/eng/archive/2018/2018-484.htm
Try a regular 11 digit NANP format using the number that's associated with your FPL account.
Refer to carlyle705's post: http://forum.fongo.com/viewtopic.php?f=8&t=19740#p77062.
Also, if you're trying to use outbound caller ID block, try disabling it.
https://crtc.gc.ca/eng/archive/2018/2018-484.htm
Try a regular 11 digit NANP format using the number that's associated with your FPL account.
Refer to carlyle705's post: http://forum.fongo.com/viewtopic.php?f=8&t=19740#p77062.
Also, if you're trying to use outbound caller ID block, try disabling it.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
-
- Just Passing Thru
- Posts: 24
- Joined: 06/16/2009
- SIP Device Name: Linksys ATA, Nortel 1535
- ISP Name: Bell
- Location: Montreal
Re: Cannot make outgoing calls: 484 "Address Incomplete"
Thanks for your reply, Liptonbrisk!
I am using the same configuration that I had for ten years. No cid spoofing. My number was always 1514NXXXXXX..
Are you saying that format of outgoing numbers should be like 1NXXNXXXXXX? I did not use to put 1 before the 10-digit number..
Many thanks!
I am using the same configuration that I had for ten years. No cid spoofing. My number was always 1514NXXXXXX..
Are you saying that format of outgoing numbers should be like 1NXXNXXXXXX? I did not use to put 1 before the 10-digit number..
Many thanks!
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Cannot make outgoing calls: 484 "Address Incomplete"
I see from your other post that you're using Asterisk alone and not Freepbx. I also see that you're using 11 digits with the 1 in front, so I'm out of ideas.
Unfortunately, I don't use Asterisk, so I'm unable to test myself.
If you want help from other potential Asterisk users, you may want to try posting your log files here containing the 484 SIP error code and also over at https://community.asterisk.org/ and https://www.dslreports.com/forum/voip.
I suspect you would get faster reponses at dslreports than at the asterisk forum.
Unfortunately, I don't use Asterisk, so I'm unable to test myself.
If you want help from other potential Asterisk users, you may want to try posting your log files here containing the 484 SIP error code and also over at https://community.asterisk.org/ and https://www.dslreports.com/forum/voip.
I suspect you would get faster reponses at dslreports than at the asterisk forum.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
-
- Just Passing Thru
- Posts: 24
- Joined: 06/16/2009
- SIP Device Name: Linksys ATA, Nortel 1535
- ISP Name: Bell
- Location: Montreal
Re: Cannot make outgoing calls: 484 "Address Incomplete"
Thanks a lot, Liptonbrisk!
FreePbx is a simple UI for Asterisk. It will end up generating configuration files that are perfectly compatible with my Asterisk. I only need to know what exactly has been changed in FreePBX...
And, as I mentioned, everything works just fine from Zoiper (voip client).
I will report back if I find anything useful.
FreePbx is a simple UI for Asterisk. It will end up generating configuration files that are perfectly compatible with my Asterisk. I only need to know what exactly has been changed in FreePBX...
And, as I mentioned, everything works just fine from Zoiper (voip client).
I will report back if I find anything useful.
-
- Just Passing Thru
- Posts: 24
- Joined: 06/16/2009
- SIP Device Name: Linksys ATA, Nortel 1535
- ISP Name: Bell
- Location: Montreal
Re: Cannot make outgoing calls: 484 "Address Incomplete"
Hi again,
It's finally solved It is indeed about the callerid.
Here is my config before:
exten => _1NXXNXXXXXX,1,Dial(SIP/${EXTEN}@Home)
exten => _1NXXNXXXXXX,n,Hangup()
... and after ...
exten => _1NXXNXXXXXX,1,Set(CONNECTEDLINE(name,i)=CID:51412312324)
exten => _1NXXNXXXXXX,2,Set(CALLERID(all)="My Name"<51412312324>)
exten => _1NXXNXXXXXX,3,Dial(SIP/${EXTEN}@Home)
exten => _1NXXNXXXXXX,n,Hangup()
I got "inspired" from what I found in FreePBX logs.
Cheers!
It's finally solved It is indeed about the callerid.
Here is my config before:
exten => _1NXXNXXXXXX,1,Dial(SIP/${EXTEN}@Home)
exten => _1NXXNXXXXXX,n,Hangup()
... and after ...
exten => _1NXXNXXXXXX,1,Set(CONNECTEDLINE(name,i)=CID:51412312324)
exten => _1NXXNXXXXXX,2,Set(CALLERID(all)="My Name"<51412312324>)
exten => _1NXXNXXXXXX,3,Dial(SIP/${EXTEN}@Home)
exten => _1NXXNXXXXXX,n,Hangup()
I got "inspired" from what I found in FreePBX logs.
Cheers!
- Liptonbrisk
- Technical Support
- Posts: 2773
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Cannot make outgoing calls: 484 "Address Incomplete"
Thank you very much for reporting back!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.