Voicemail: What worked for me, plus Questions
Posted: 03/10/2020
So, it turns out no-one's been able to leave me voicemails for awhile, but until today, no-one mentioned it to me.
I went into the app settings (I use my desktop computer) and re-entered my password, and changed the number of rings before voicemail from 5 to 4, then clicked update. Then I got someone to call me and the voicemail picked up and recorded. It went to email successfully.
I've read a suggestion here to change voicemail from "forward to email" to "copy", so I did that afterwards. I got my friend to call again, and they report that the beep was very loud, louder than usual. But I had access to the voicemail by calling *98, and in my email. The previous message left by my friend 5 minutes earlier when the setting were "forward to email" was not available by *98. I've never used *98 to access voicemails before, so I'm assuming this is normal.
So, it seems that all the voicemail system needed was a little figurative kick in the pants.
In https://status.fongo.com/, it says that voicemail services are degraded. It also says the calling platform is changing to a new system. No incidents have been "reported" for awhile, but I can see from posts in this forum that other people have been experiencing trouble with their voicemail, too. Questions: Is the trouble with the voicemail a result of the system changeover? Is it being addressed?
I went into the app settings (I use my desktop computer) and re-entered my password, and changed the number of rings before voicemail from 5 to 4, then clicked update. Then I got someone to call me and the voicemail picked up and recorded. It went to email successfully.
I've read a suggestion here to change voicemail from "forward to email" to "copy", so I did that afterwards. I got my friend to call again, and they report that the beep was very loud, louder than usual. But I had access to the voicemail by calling *98, and in my email. The previous message left by my friend 5 minutes earlier when the setting were "forward to email" was not available by *98. I've never used *98 to access voicemails before, so I'm assuming this is normal.
So, it seems that all the voicemail system needed was a little figurative kick in the pants.
In https://status.fongo.com/, it says that voicemail services are degraded. It also says the calling platform is changing to a new system. No incidents have been "reported" for awhile, but I can see from posts in this forum that other people have been experiencing trouble with their voicemail, too. Questions: Is the trouble with the voicemail a result of the system changeover? Is it being addressed?