[Resolved] No outgoing calls - Account Balance Insufficient

[sic698]

it works for me too now but I wouldnt call it resolved yet, the issue might be intermittent.

[hanke]

Yes, I can make out going calls...now as well. Thanks for your work on this..

[Liptonbrisk]

Yes, I can make out going calls...now as well. Thanks for your work on this..

Thank you

[Liptonbrisk]

it works for me too now

Thanks

but I wouldnt call it resolved yet, the issue might be intermittent.

Edit: It's not fully resolved, yet. Some destinations can be reached (416) while others can't.

[nicolas_dh]

Issue not solved for all...
I seem to have the same problem (account balance insufficient, for free calls), only find out this morning 2020-06-10
- outbound calls were working, for us, yesterday 2020-06-09 at 11:29:11 AM EDT
- but not working since this morning and still not working, tested just now, 2020-06-10 11:10:00 AM EDT

Maybe an interesting symptom: on the "CALL LOGS" the "City" field is "empty", but used to be filled on outbound calls yesterday...

Opened a ticket (Ticket #439550 - [Outage] Fongo - Notice) "before" finding this thread.

Just received the same "outage" message mentioned earlier in this thread (as response to my ticket)... pointing to status page : http://status.fongo.com/

But, I can't see any relevant "FreePhoneLine - [Outage] Fongo - Notice" information on that "Fongo's Status Page" link.

Screenshot of the status page, as of 2020-06-10 10:49 AM EDT
only shows "Degraded Performance" on "Support System", all other "services" have "Operational" status...
According to this "status page", "No incidents reported" on 2020-06-09 nor on 2020-06-10 ????

[Liptonbrisk]

Maybe an interesting symptom: on the "CALL LOGS" the "City" field is "empty", but used to be filled on outbound calls yesterday...

FPL to other Fibernetics numbers (FPL, Fongo Mobile) aren't showing anything for me (neither does checking voicemail) for city.

All other calls do show location for city.

Opened a ticket (Ticket #439550 - [Outage] Fongo - Notice) "before" finding this thread.

Just received the same "outage" message mentioned earlier in this thread (as response to my ticket)... pointing to status page : http://status.fongo.com/

But, I can't see any relevant "FreePhoneLine - [Outage] Fongo - Notice" information on that "Fongo's Status Page" link.

Yeah, there's nothing listed there.

Can you give me a phone number to try (hopefully, a well known business like a bank or a drug store) to call to see if I can reproduce your issue?

[nicolas_dh]

418-656-2131
Université Laval
https://www.ulaval.ca/

[Jos]

In some number it work in (514) but in (450) "Your account balance is insufficient to place your call to that destination"

[Liptonbrisk]

418-656-2131
Université Laval
https://www.ulaval.ca/

I can't call that either.
So, they must be working on different area codes and prefixes still. You might want to update your ticket and provide them with numbers (and area codes) that we can't call.
If they have to manually enter area codes and prefixes into their billing system that should be free calls, this might take awhile.

416 (Toronto) is working for me.

For example, (416) 861-3801 works
CIBC

[Liptonbrisk]

418-656-2131
Université Laval
https://www.ulaval.ca/

I can call this number now.

[nicolas_dh]

I just sent an update specifying that I could not call that number..
But, I can call the number now...
(will send another update)...
THANKS

[Liptonbrisk]

I just sent an update specifying that I could not call that number..
But, I can call the number now...
(will send another update)...
THANKS

Thank you!

[Liptonbrisk]

I received another message:

"OUTAGE RESTORED

Dear Fongo Customer,

We had a temporary technical issue that was impacting some of the functionality of the service, but we have since resolved the issue.

We are confident that you will not experience the same problem. We appreciate your patience while we were working on this and apologize for any inconveniences.

Visit us at Fongo's Status Page for updates."