Fongo Community Forums

Hi,

My outgoing calls are being blocked due to "Account Balance Insufficient". Incoming calls are fine. This is a local call I'm making. I went to the online store to add more funds however it seems down. Any ideas? I at least would think local calls would work without having a balance.

I got the same problem here. Anyone else?

I have the same issue

Thanks for posting!

Having the same problem.
incoming calls work.
Outgoing calls generates the "Your account balance is insufficient to place your call to that destination" message.
All local numbers are generate the same message.

Tried resetting ATA but the same error occurs.
Tried switching from voip.freephoneline.ca to voip2.freephoneline.ca [ and vice versa ], but same error occurs.

Hopefully they can resolve the outgoing calls issue(s).

Note: toll free numbers will dial out.
This suggests some back-end account setting that is improperly blocking the outgoing calls.

I am having the same problem for calls that I can regularly make to my mom in Ontario without any fees with freephoneline.

The message keeps saying, "Your account balance is insufficient to place your call to that destination".

I tried a different number and it says the same thing. Both numbers should have worked.

Everyone is having the same problem.
It didn't exist before 2:57 p.m. EST. I'm not sure when the problem started.
On one FPL account, I've been getting charged for outgoing calls to provinces after 6:48 p.m. EST, June 9, 2020.
And on FPL accounts with no world credits, I'm not able to make outgoing calls to provinces for free.

I suggest everyone submit a ticket if you've had World Credits deducted to ask for a refund: https://support.fongo.com/hc/en-us/requests/new.
Choose "World Credits Inquiry" for the final issue type.

Others can submit a ticket as well.

Currently, tickets are looked at Monday to Friday between 9 a.m. to 4 p.m. EST. Due to COVID-19, responses are delayed.

Fongo Mobile has been affected too. I'm having the same problem using Fongo Mobile.

hi,

I am getting this message on all my local calls since this morning I tried both voip servers voip and voip2 and I am still getting this error.

I have opened a ticket too.

Freephoneline and the Fongo app still not working today.

"Make a Test Call" on the Fongo app also says, "Your account balance is insufficient to place your call to that destination".

Please fix ASAP, thanks!

For ongoing, unresolved issues that can’t be resolved with tickets, customers can submit complaints to CCTS:
https://www.ccts-cprst.ca/. I would give Fongo a chance to respond to support request tickets first, at least.

Sterling wrote:Freephoneline and the Fongo app still not working today.

"Make a Test Call" on the Fongo app also says, "Your account balance is insufficient to place your call to that destination".

Please fix ASAP, thanks!

Support staff isn’t obliged to read the forums or respond here. It’s best to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.

Choose “my account inquiry” for the final issue type.

sic698 wrote: I have opened a ticket too.

Thanks

Hi support,

I am a freephoneline user who purchased the SIP settings. Starting this morning, every outgoing call I dialed, I received:
You account balance is insufficient to place your call to that destination.

I am pretty sure the number I tested is the local number, this is never happened, would you please help?

Thanks

Shawn

myinfodrive wrote:Hi support,

I am a freephoneline user who purchased the SIP settings. Starting this morning, every outgoing call I dialed, I received:
You account balance is insufficient to place your call to that destination.

I am pretty sure the number I tested is the local number, this is never happened, would you please help?

Support staff isn’t obliged to read the forums or respond here. It’s best to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Choose “my account inquiry” for the final issue type.

If you've had World Credits deducted for outgoing calls to provinces, you may want to submit a ticket to request a refund: https://support.fongo.com/hc/en-us/requests/new.
Choose "World Credits Inquiry" for the final issue type.


Fongo Mobile users can text 226-533-6646 to open a support ticket.

For ongoing, unresolved issues that can’t be fixed with tickets, customers can submit complaints to CCTS:
https://www.ccts-cprst.ca/. I would give Fongo a week to respond to support request tickets first, at least.
There's a delay in ticket responses due to COVID-19.

Other places to look for info include https://status.fongo.com/ (I don't see anything interesting yet) and https://twitter.com/Fongo_Mobile/with_replies (again, I don't see anything related yet).

Fongo's service phone number is 647-847-1355. I'm skeptical that anyone is answering calls though.

I have submitted a Ticket as well, no calliing out here this AM.

hanke wrote:I have submitted a Ticket as well

Thank you
--
(Generic Info for others)
Support staff isn’t obliged to read the forums or respond here. It’s best to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Choose “my account inquiry” for the final issue type.

If you've had World Credits deducted for outgoing calls to provinces, you may want to submit a ticket to request a refund: https://support.fongo.com/hc/en-us/requests/new.
Choose "World Credits Inquiry" for the final issue type.


Fongo Mobile users can text 226-533-6646 to open a support ticket.

For ongoing, unresolved issues that can’t be fixed with tickets, customers can submit complaints to CCTS:
https://www.ccts-cprst.ca/. I would give Fongo a week to respond to support request tickets first, at least.
There's a delay in ticket responses due to COVID-19.

Other places to look for info include https://status.fongo.com/ (I don't see anything interesting yet) and https://twitter.com/Fongo_Mobile/with_replies (again, I don't see anything related yet).

Fongo's service phone number is 647-847-1355. I'm skeptical that anyone is answering calls though.

Same here. starting this morning cannot place local calls. Live in Montreal area code 514

montys63 wrote:Same here. starting this morning cannot place local calls. Live in Montreal area code 514

Every Freephoneline and Fongo Mobile user is experiencing this problem, including me.

Support staff isn’t obliged to read the forums or respond here. It’s best to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Choose “my account inquiry” for the final issue type.

If you've had World Credits deducted for outgoing calls to provinces, you may want to submit a ticket to request a refund: https://support.fongo.com/hc/en-us/requests/new.
Choose "World Credits Inquiry" for the final issue type.


Fongo Mobile users can text 226-533-6646 to open a support ticket.

For ongoing, unresolved issues that can’t be fixed with tickets, customers can submit complaints to CCTS:
https://www.ccts-cprst.ca/. I would give Fongo a week to respond to support request tickets first, at least.
There's a delay in ticket responses due to COVID-19.

Other places to look for info include https://status.fongo.com/ (I don't see anything interesting yet) and https://twitter.com/Fongo_Mobile/with_replies (again, I don't see anything related yet).

Fongo's service phone number is 647-847-1355. I'm skeptical that anyone is answering calls though.

I received this message:

"OUTAGE NOTICE


Dear Fongo Customer,

We are currently experiencing some technical difficulties and service disruptions. Our Engineers and Technicians are investigating. We apologize for the inconvenience.

Visit us at Fongo's Status Page for updates."



At least someone is aware of the issue. Hopefully, it will be resolved soon.

Hi there,

I am unable to make any LOCAL call, says Account Balance Insufficient. So I did minimum 10 time Factory Reset on my PAP2T-NA and Reconfigure. Still not fix this problem, where as I have to make important calls.

This is the problem from Server side, please fix this problem.

Thanks

I'm also having this issue... Server side issue?

I received this message:

"OUTAGE NOTICE


Dear Fongo Customer,

We are currently experiencing some technical difficulties and service disruptions. Our Engineers and Technicians are investigating. We apologize for the inconvenience.

Visit us at Fongo's Status Page for updates."



At least someone is aware of the issue. Hopefully, it will be resolved soon.

tester2 wrote:Hi there,

I am unable to make any LOCAL call, says Account Balance Insufficient. So I did minimum 10 time Factory Reset on my PAP2T-NA and Reconfigure. Still not fix this problem, where as I have to make important calls.

This is the problem from Server side, please fix this problem.

Thanks

Every Freephoneline and Fongo Mobile user is experiencing this problem, including me.

Support staff isn’t obliged to read the forums or respond here. It’s best to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
Choose “my account inquiry” for the final issue type.

If you've had World Credits deducted for outgoing calls to provinces, you may want to submit a ticket to request a refund: https://support.fongo.com/hc/en-us/requests/new.
Choose "World Credits Inquiry" for the final issue type.


Fongo Mobile users can text 226-533-6646 to open a support ticket.

For ongoing, unresolved issues that can’t be fixed with tickets, customers can submit complaints to CCTS:
https://www.ccts-cprst.ca/. I would give Fongo a week to respond to support request tickets first, at least.
There's a delay in ticket responses due to COVID-19.

Other places to look for info include https://status.fongo.com/ (I don't see anything interesting yet) and https://twitter.com/Fongo_Mobile/with_replies (again, I don't see anything related yet).

Fongo's service phone number is 647-847-1355. I'm skeptical that anyone is answering calls though.

I received this message:

"OUTAGE NOTICE


Dear Fongo Customer,

We are currently experiencing some technical difficulties and service disruptions. Our Engineers and Technicians are investigating. We apologize for the inconvenience.

Visit us at Fongo's Status Page for updates."



At least someone is aware of the issue.

This issue appears to be resolved, at least with my accounts.

Can someone else confirm, please?