[Resolved] No outgoing calls - Account Balance Insufficient

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Re: Cannot make outgoing calls - Account Balance Insufficien

Postby sic698 » 06/10/2020

it works for me too now but I wouldnt call it resolved yet, the issue might be intermittent.
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Re: Cannot make outgoing calls - Account Balance Insufficien

Postby hanke » 06/10/2020

Yes, I can make out going calls...now as well. Thanks for your work on this..
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Re: Cannot make outgoing calls - Account Balance Insufficien

Postby Liptonbrisk » 06/10/2020

hanke wrote:Yes, I can make out going calls...now as well. Thanks for your work on this..



Thank you
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Re: Cannot make outgoing calls - Account Balance Insufficien

Postby Liptonbrisk » 06/10/2020

sic698 wrote:it works for me too now


Thanks

but I wouldnt call it resolved yet, the issue might be intermittent.


Edit: It's not fully resolved, yet. Some destinations can be reached (416) while others can't.
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Re: Cannot make outgoing calls - Account Balance Insufficien

Postby nicolas_dh » 06/10/2020

Issue not solved for all...
I seem to have the same problem (account balance insufficient, for free calls), only find out this morning 2020-06-10
- outbound calls were working, for us, yesterday 2020-06-09 at 11:29:11 AM EDT
- but not working since this morning and still not working, tested just now, 2020-06-10 11:10:00 AM EDT

Maybe an interesting symptom: on the "CALL LOGS" the "City" field is "empty", but used to be filled on outbound calls yesterday...

Opened a ticket (Ticket #439550 - [Outage] Fongo - Notice) "before" finding this thread.

Just received the same "outage" message mentioned earlier in this thread (as response to my ticket)... pointing to status page : http://status.fongo.com/

But, I can't see any relevant "FreePhoneLine - [Outage] Fongo - Notice" information on that "Fongo's Status Page" link.

Screenshot of the status page, as of 2020-06-10 10:49 AM EDT
only shows "Degraded Performance" on "Support System", all other "services" have "Operational" status...
According to this "status page", "No incidents reported" on 2020-06-09 nor on 2020-06-10 ????
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Capture-Fongo-Status-Page-NotRelevantToFreePhoneLineOutageIssue.JPG
Screenshot of the status page, https://status.fongo.com/ as of 2020-06-10 10:49 AM EDT
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Re: Cannot make outgoing calls - Account Balance Insufficien

Postby Liptonbrisk » 06/10/2020

nicolas_dh wrote:
Maybe an interesting symptom: on the "CALL LOGS" the "City" field is "empty", but used to be filled on outbound calls yesterday...


FPL to other Fibernetics numbers (FPL, Fongo Mobile) aren't showing anything for me (neither does checking voicemail) for city.

All other calls do show location for city.


Opened a ticket (Ticket #439550 - [Outage] Fongo - Notice) "before" finding this thread.

Just received the same "outage" message mentioned earlier in this thread (as response to my ticket)... pointing to status page : http://status.fongo.com/

But, I can't see any relevant "FreePhoneLine - [Outage] Fongo - Notice" information on that "Fongo's Status Page" link.


Yeah, there's nothing listed there.

Can you give me a phone number to try (hopefully, a well known business like a bank or a drug store) to call to see if I can reproduce your issue?
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Re: No outgoing calls - Account Balance Insufficient

Postby nicolas_dh » 06/10/2020

418-656-2131
Université Laval
https://www.ulaval.ca/
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Re: No outgoing calls - Account Balance Insufficient

Postby Jos » 06/10/2020

In some number it work in (514) but in (450) "Your account balance is insufficient to place your call to that destination"
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Re: No outgoing calls - Account Balance Insufficient

Postby Liptonbrisk » 06/10/2020

nicolas_dh wrote:418-656-2131
Université Laval
https://www.ulaval.ca/



I can't call that either.
So, they must be working on different area codes and prefixes still. You might want to update your ticket and provide them with numbers (and area codes) that we can't call.
If they have to manually enter area codes and prefixes into their billing system that should be free calls, this might take awhile.

416 (Toronto) is working for me.

For example, (416) 861-3801 works
CIBC
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Re: No outgoing calls - Account Balance Insufficient

Postby Liptonbrisk » 06/10/2020

nicolas_dh wrote:418-656-2131
Université Laval
https://www.ulaval.ca/



I can call this number now.
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Re: No outgoing calls - Account Balance Insufficient

Postby nicolas_dh » 06/10/2020

I just sent an update specifying that I could not call that number..
But, I can call the number now...
(will send another update)...
THANKS
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Re: No outgoing calls - Account Balance Insufficient

Postby Liptonbrisk » 06/10/2020

nicolas_dh wrote:I just sent an update specifying that I could not call that number..
But, I can call the number now...
(will send another update)...
THANKS



Thank you!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: No outgoing calls - Account Balance Insufficient

Postby Liptonbrisk » 06/10/2020

I received another message:

"OUTAGE RESTORED

Dear Fongo Customer,

We had a temporary technical issue that was impacting some of the functionality of the service, but we have since resolved the issue.

We are confident that you will not experience the same problem. We appreciate your patience while we were working on this and apologize for any inconveniences.

Visit us at Fongo's Status Page for updates."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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