Freephoneline Connection Issue
Posted: 10/25/2020
Hi,
I had an issue with my FPL line, but it seems to have corrected itself out. Hopefully someone can let me know what caused the issue in the first place.
I was new to FPL back in mid-August. I have a Grandstream HT-802. When I first setup FPL back in August, I got a default phone number assigned to my account. I wanted to test out the service before I ported my number over from Bell. I tested it out for a week and the service was flawless. On my Grandstream HT-802, I noticed there were 3 icons on the ATA that lit up when everything was setup. All 3 icons were solid and none were blinking. I noticed that the icon for my cordless phone would blink when the phone was in use, but after I ended the call, the icon on the ATA went back to being solidly lit. Also, when I went to make an outbound call, the dial tone was a solid tone like you would normally hear when you make an outbound call on any landline.
Fast forward a week later and my number got ported from Bell at the end of August with no issues. It worked fine for a few days, but then I noticed around Sep 3rd or 4th an issue that persisted until today. When the phone was not in use, the icon on the ATA for the phone was blinking and not solid like before. Also, when I went to make an outbound call, the dial tone beeped for 10-15 seconds before sounding like a normal solid dial tone. I could still make outbound calls and I didn't necessarily need to wait for the dial tone to become solid before dialing out. I could dial out while the dial tone was beeping. I did notice the call quality was not as clear, but still acceptable. Also, sometimes when I received an inbound call, I couldn't hear the person on the the line. It sounded like I wasn't connected to them. They would hang up and call back and sometimes the issue would persist, but other times the call would come through. I did notice that when the call did come through, the line wasn't crystal clear as before. Again, the icon on the ATA for the phone was constantly blinking whether I was on a call or not. I did do a a soft and hard reboot on both my modem and ATA and initially for the first minute after the reboot the phone line icon on the ATA was solid and when I went to make an outbound call the dial tone was also solid like a normal dial tone with no beeping for that 10-15 seconds. After a minute though, the icon on the ATA went back to blinking and the dial tone on an outbound call was also beeping for the initial 10-15 seconds.
Today I woke up and thought about doing a factory reset on the ATA to see if that would resolve the issue. When I looked at the ATA, I noticed the phone line icon was solid and everything seemed back to normal. The FPL service is crystal clear and I am having no issues which is fantastic, but I am still puzzled as to what caused the issue. I have checked the status of FPL regularly and it doesn't seem they have been working on the service as everything on their reports seem fine.
One final note. I am using a Rogers combo modem/router which is directly connected to my ATA. I have had SIP ALG disabled on the Rogers modem/router since I first setup the service. I have been using voip4.freephoneline.ca/6060 as my primary SIP server since I am on Rogers and voip2.freephoneline.ca as my secondary SIP server when I noticed the issue. I had tried all 3 servers individually to see if it was a server issue, but the problem persisted on all 3 servers. So in the end, I still don't know what the issue was. Hoping someone can help in case this happens again in the future.
Thanks!
I had an issue with my FPL line, but it seems to have corrected itself out. Hopefully someone can let me know what caused the issue in the first place.
I was new to FPL back in mid-August. I have a Grandstream HT-802. When I first setup FPL back in August, I got a default phone number assigned to my account. I wanted to test out the service before I ported my number over from Bell. I tested it out for a week and the service was flawless. On my Grandstream HT-802, I noticed there were 3 icons on the ATA that lit up when everything was setup. All 3 icons were solid and none were blinking. I noticed that the icon for my cordless phone would blink when the phone was in use, but after I ended the call, the icon on the ATA went back to being solidly lit. Also, when I went to make an outbound call, the dial tone was a solid tone like you would normally hear when you make an outbound call on any landline.
Fast forward a week later and my number got ported from Bell at the end of August with no issues. It worked fine for a few days, but then I noticed around Sep 3rd or 4th an issue that persisted until today. When the phone was not in use, the icon on the ATA for the phone was blinking and not solid like before. Also, when I went to make an outbound call, the dial tone beeped for 10-15 seconds before sounding like a normal solid dial tone. I could still make outbound calls and I didn't necessarily need to wait for the dial tone to become solid before dialing out. I could dial out while the dial tone was beeping. I did notice the call quality was not as clear, but still acceptable. Also, sometimes when I received an inbound call, I couldn't hear the person on the the line. It sounded like I wasn't connected to them. They would hang up and call back and sometimes the issue would persist, but other times the call would come through. I did notice that when the call did come through, the line wasn't crystal clear as before. Again, the icon on the ATA for the phone was constantly blinking whether I was on a call or not. I did do a a soft and hard reboot on both my modem and ATA and initially for the first minute after the reboot the phone line icon on the ATA was solid and when I went to make an outbound call the dial tone was also solid like a normal dial tone with no beeping for that 10-15 seconds. After a minute though, the icon on the ATA went back to blinking and the dial tone on an outbound call was also beeping for the initial 10-15 seconds.
Today I woke up and thought about doing a factory reset on the ATA to see if that would resolve the issue. When I looked at the ATA, I noticed the phone line icon was solid and everything seemed back to normal. The FPL service is crystal clear and I am having no issues which is fantastic, but I am still puzzled as to what caused the issue. I have checked the status of FPL regularly and it doesn't seem they have been working on the service as everything on their reports seem fine.
One final note. I am using a Rogers combo modem/router which is directly connected to my ATA. I have had SIP ALG disabled on the Rogers modem/router since I first setup the service. I have been using voip4.freephoneline.ca/6060 as my primary SIP server since I am on Rogers and voip2.freephoneline.ca as my secondary SIP server when I noticed the issue. I had tried all 3 servers individually to see if it was a server issue, but the problem persisted on all 3 servers. So in the end, I still don't know what the issue was. Hoping someone can help in case this happens again in the future.
Thanks!