[Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022
-
- Lightly Seasoned
- Posts: 194
- Joined: 06/09/2010
- SIP Device Name: SPA3102
- Firmware Version: 5.2.13(GW002)
- ISP Name: Cogeco Cable
- Router: DPC3848VM (Modem/Router)
- Location: Burlington, Ontario
[Resolved] incoming calls w/voip.freephoneline.ca 15Sep2022
My incoming calls on "voip.freephoneline.ca" this morning go directly to voicemail. I rebooted system and no change. I switched over to "voip2.freephoneline.ca" and incoming calls work fine. I wonder if anyone else is experiencing this issue. I will give it sometime and switch back later this morning to see if anything has changed.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Incoming Calls - Go to Voicemail 15Sep2022
voip.freephoneline.ca is working on one of my numbers for incoming calls.
I'm going to check some other FPL numbers now.
I'm going to check some other FPL numbers now.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Incoming Calls - Go to Voicemail 15Sep2022
Incoming calls are going directly to voicemail on another FPL number using voip.freephoneline.ca
Checking another number . . .
Checking another number . . .
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Incoming Calls - Go to Voicemail 15Sep2022
Incoming calls are going directly to voicemail on a 2nd FPL number using voip.freephoneline.ca
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
-
- Lightly Seasoned
- Posts: 194
- Joined: 06/09/2010
- SIP Device Name: SPA3102
- Firmware Version: 5.2.13(GW002)
- ISP Name: Cogeco Cable
- Router: DPC3848VM (Modem/Router)
- Location: Burlington, Ontario
Re: Incoming Calls - Go to Voicemail 15Sep2022
I have 2 family members using same server and their incoming calls also go directly into voicemail. I would suspect there is an issue, unfortunately. Thanks for your checks and will see how the day progresses.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Incoming Calls - Go to Voicemail 15Sep2022
This one is still working.Liptonbrisk wrote:voip.freephoneline.ca is working on one of my numbers for incoming calls.
Strange.
I have more numbers I can test, but testing 3 is enough for me.
I'll try reporting the problem to someone.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
-
- Lightly Seasoned
- Posts: 194
- Joined: 06/09/2010
- SIP Device Name: SPA3102
- Firmware Version: 5.2.13(GW002)
- ISP Name: Cogeco Cable
- Router: DPC3848VM (Modem/Router)
- Location: Burlington, Ontario
Re: Incoming Calls - Go to Voicemail 15Sep2022
Thanks again for the testing, it maybe as simple as the back end rebooting the respective server hopefully to correct the issue.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Incoming Calls - Go to Voicemail 15Sep2022
Yes, that's possible.hanke wrote:Thanks again for the testing, it maybe as simple as the back end rebooting the respective server hopefully to correct the issue.
Anyway, I've sent an email. That's all I can do at the moment.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: incoming call problem with voip.freephoneline.ca 15Sep20
Just to confirm that I have the same issue : incoming calls go directly to voicemail ( 10:52 AM Eastern Time )
Re: incoming call problem with voip.freephoneline.ca 15Sep20
The problem seems to be resolved. Incoming calls no longer go directly to voicemail ( 10:58 AM Eastern Time )
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: incoming call problem with voip.freephoneline.ca 15Sep20
They restarted the proxy server (voip.freephoneline.ca).
Incoming calls are working again.
If not, re-register your devices (reboot your ATAs, for example).
Incoming calls are working again.
If not, re-register your devices (reboot your ATAs, for example).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
-
- Lightly Seasoned
- Posts: 194
- Joined: 06/09/2010
- SIP Device Name: SPA3102
- Firmware Version: 5.2.13(GW002)
- ISP Name: Cogeco Cable
- Router: DPC3848VM (Modem/Router)
- Location: Burlington, Ontario
Re: incoming call problem with voip.freephoneline.ca 15Sep20
Yes, it is working on my line as well as my family members....so all is good again. Thanks for you help Liptonbrisk, your email must have had them look into the problem which corrected the issue.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: incoming call problem with voip.freephoneline.ca 15Sep20
You're welcome. Thank you for reporting the issue.hanke wrote:Yes, it is working on my line as well as my family members....so all is good again. Thanks for you help Liptonbrisk, your email must have had them look into the problem which corrected the issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Incoming Calls - Go to Voicemail 15Sep2022
Thanks for your intervention.Liptonbrisk wrote:Yes, that's possible.hanke wrote:Thanks again for the testing, it maybe as simple as the back end rebooting the respective server hopefully to correct the issue.
Anyway, I've sent an email. That's all I can do at the moment.
You're much more professional and efficient than many paid employees in different telco companies.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Incoming Calls - Go to Voicemail 15Sep2022
You're welcome.fguser100 wrote:
Thanks for your intervention.
Thank you.You're much more professional and efficient than many paid employees in different telco companies.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.