Freephoneline Desktop Application will be discontinued on June 3, 2025

[Liptonbrisk]

Login at https://www.freephoneline.ca/downloadDesktopApplication.

"IMPORTANT INFORMATION

The Freephoneline Desktop App Service will be discontinued on June 3, 2025.
You will not be able to log into the app after this date.
VoIP Unlock Keys will still be available and will still continue to function."

The implication of this announcement is that if you're a completely free user of Freephoneline (didn't pay to port in or didn't pay for a VoIP unlock key), you have no way of making an outbound call using Freephoneline after June 3, 2025 and will, consequently, end up losing your Freephoneline account, including your Freephoneline number eventually unless you port out. You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.

Only VoIP unlock key users will be able to make outbound calls after June 3, 2025 by using an ATA, IP Phone, or a different SIP client/application and configuring it with Freephoneline VoIP unlock key credentials.

Account deletion due to domancy (or inactivity) doesn't apply to those who paid ($25+tax) to port in a number from an outside carrier to their Freephoneline account.

Please refer to Freephoneline's dormant account policy: https://support.freephoneline.ca/hc/en- ... unt-policy.

[Liptonbrisk]

Also, no one can login into the Freephoneline Desktop Application at the moment.

I'll let Fongo know.

[Liptonbrisk]

I will leave this thread open for discussion. Please remain civil. If you're upset or angry, that's fine. Just please be civil when expressing yourself. Also please keep in mind that I'm just the messenger. I'm not an employee, and I happen to use Freephoneline (I'm a VoIP unlock key customer) too. Thank you.

[Liptonbrisk]

Also, no one can login into the Freephoneline Desktop Application at the moment.

I'll let Fongo know.

The problem is fixed now.

[Jake]

This is certainly a move. I would be interested in how many people still use the desktop app.

They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.

I guess they will have to rebrand to PhoneLine.ca now

[Liptonbrisk]

This is certainly a move. I would be interested in how many people still use the desktop app.

Well, I was using it to test or troubleshoot VoIP unlock key accounts sometimes, so I would prefer that the application not be discontinued, at least, for paid users. I can understand the change for unpaid (those who haven't paid for VoIP unlock keys or for porting in a number from another carrier) users. However, now the name of the service has become a misnomer.

I appreciate that I can test on third party SIP apps, but it was simple enough to check for some sort of login/account error using the Freephoneline desktop application when I was troubleshooting issues for other VoIP unlock key users without wondering about someone's configuration error on the other end. So I admit to being disappointed by this announcement for paid users.

They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.

And I suspect you've discovered the reason why everyone is now receiving monthly invoices. The regulatory information found at the bottom of the invoice is probably where announcements belong; at least, announcements can be included somewhere on invoices. Some CCTS requirements may be met by doing this, but, as made evident by CCTS complaints involving other service providers besides Fongo (I'm speaking generally here), simply providing notices on invoices doesn't completely exonerate companies from breaking polices that existed at the time payment was accepted (or when the original contract was made).

Now consider what I just wrote within the context of suddenly telling customers their VoIP unlock key accounts that haven't made an outbound call in 4 years may be deleted due to dormancy. We all know what the policy was before this year (and some customers have proof).

Lastly, consider the desktop application is being disabled in 2025, which may make it inconvenient for some uninformed (or less knowledgeable) VoIP unlock key customers to make outbound calls.

I guess they will have to rebrand to PhoneLine.ca now

I had the same thought.