Freephoneline Desktop Application will be discontinued on June 3, 2025
- Liptonbrisk
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Freephoneline Desktop Application will be discontinued on June 3, 2025
Login at https://www.freephoneline.ca/downloadDesktopApplication.
"IMPORTANT INFORMATION
The Freephoneline Desktop App Service will be discontinued on June 3, 2025.
You will not be able to log into the app after this date.
VoIP Unlock Keys will still be available and will still continue to function."
The implication of this announcement is that if you're a completely free user of Freephoneline (didn't pay to port in or didn't pay for a VoIP unlock key), you have no way of making an outbound call using Freephoneline after June 3, 2025 and will, consequently, end up losing your Freephoneline account, including your Freephoneline number eventually unless you port out. You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
Only VoIP unlock key users will be able to make outbound calls after June 3, 2025 by using an ATA, IP Phone, or a different SIP client/application and configuring it with Freephoneline VoIP unlock key credentials.
Account deletion due to domancy (or inactivity) doesn't apply to those who paid ($25+tax) to port in a number from an outside carrier to their Freephoneline account.
Please refer to Freephoneline's dormant account policy: https://support.freephoneline.ca/hc/art ... unt-policy.
"IMPORTANT INFORMATION
The Freephoneline Desktop App Service will be discontinued on June 3, 2025.
You will not be able to log into the app after this date.
VoIP Unlock Keys will still be available and will still continue to function."
The implication of this announcement is that if you're a completely free user of Freephoneline (didn't pay to port in or didn't pay for a VoIP unlock key), you have no way of making an outbound call using Freephoneline after June 3, 2025 and will, consequently, end up losing your Freephoneline account, including your Freephoneline number eventually unless you port out. You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
Only VoIP unlock key users will be able to make outbound calls after June 3, 2025 by using an ATA, IP Phone, or a different SIP client/application and configuring it with Freephoneline VoIP unlock key credentials.
Account deletion due to domancy (or inactivity) doesn't apply to those who paid ($25+tax) to port in a number from an outside carrier to their Freephoneline account.
Please refer to Freephoneline's dormant account policy: https://support.freephoneline.ca/hc/art ... unt-policy.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2791
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
Also, no one can login into the Freephoneline Desktop Application at the moment.
I'll let Fongo know.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2791
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
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- Computer OS: Windows 64 bit
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Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
I will leave this thread open for discussion. Please remain civil. If you're upset or angry, that's fine. Just please be civil when expressing yourself. Also please keep in mind that I'm just the messenger. I'm not an employee, and I happen to use Freephoneline (I'm a VoIP unlock key customer) too. Thank you.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2791
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Freephoneline Desktop Application R.I.P. on June 3, 2025
The problem is fixed now.Liptonbrisk wrote: ↑05/03/2024Also, no one can login into the Freephoneline Desktop Application at the moment.
I'll let Fongo know.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
This is certainly a move. I would be interested in how many people still use the desktop app.
They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
I guess they will have to rebrand to PhoneLine.ca now
They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
I guess they will have to rebrand to PhoneLine.ca now
- Liptonbrisk
- Technical Support
- Posts: 2791
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Well, I was using it to test or troubleshoot VoIP unlock key accounts sometimes, so I would prefer that the application not be discontinued, at least, for paid users. I can understand the change for unpaid (those who haven't paid for VoIP unlock keys or for porting in a number from another carrier) users. However, now the name of the service has become a misnomer.
I appreciate that I can test on third party SIP apps, but it was simple enough to check for some sort of login/account error using the Freephoneline desktop application when I was troubleshooting issues for other VoIP unlock key users without wondering about someone's configuration error on the other end. So I admit to being disappointed by this announcement for paid users.
And I suspect you've discovered the reason why everyone is now receiving monthly invoices. The regulatory information found at the bottom of the invoice is probably where announcements belong; at least, announcements can be included somewhere on invoices. Some CCTS requirements may be met by doing this, but, as made evident by CCTS complaints involving other service providers besides Fongo (I'm speaking generally here), simply providing notices on invoices doesn't completely exonerate companies from breaking polices that existed at the time payment was accepted (or when the original contract was made).They are giving plenty of notice, but only if you happen to see the posts here or in the panel. They should send emails out to everyone so those who do still use it can get organised.
Now consider what I just wrote within the context of suddenly telling customers their VoIP unlock key accounts that haven't made an outbound call in 4 years may be deleted due to dormancy. We all know what the policy was before this year (and some customers have proof).
Lastly, consider the desktop application is being disabled in 2025, which may make it inconvenient for some uninformed (or less knowledgeable) VoIP unlock key customers to make outbound calls.
I had the same thought.I guess they will have to rebrand to PhoneLine.ca now
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- One Hit Wonder
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Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Is that not illegal to simply make World Credits vanish. They need to reimburse customers who want to be reimbursed.Liptonbrisk wrote: ↑05/03/2024You would also eventually lose all of your World Credits if you have any, without owning a VoIP unlock key, since you won't be able to make outbound calls.
- Liptonbrisk
- Technical Support
- Posts: 2791
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Freephoneline Desktop Application will be discontinued on June 3, 2025
Given the dormancy policy for World Credits is published (https://support.freephoneline.ca/hc/art ... ld-Credits) and that there's over a year of advanced notice, I'm doubtful. However, in my opinion, people should be emailed about this change, if advanced noticed is supposed to be provided (instead of people having to log into their online portals and then visit a webpage they probably rarely visit).
If you can point to the specific law you're referencing, I would certainly be interested in reading it.
In principle, I agree, once June 3, 2025 is reached and if World Credits are remaining on an account that doesn't have a VoIP unlock key. (At the very least, I feel an offer should be made, after June 3, 2025, to transfer remaining credits to a Fongo Mobile account.)They need to reimburse customers who want to be reimbursed.
In practice, I'm skeptical.
https://www.fongo.com/about-fongo/legal/terms/
"Any fees and charges for the Service, Equipment or other services or products purchased under this Fongo Service Schedule are non-refundable unless otherwise specified."
I don't see anything about World Credits being refundable at the above link.
I also don't see anything about refunding World Credits at https://support.freephoneline.ca/hc/art ... ld-Credits.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.