International call charge
-
lustucru
- Technical Support
- Posts: 210
- Joined: 04/12/2012
- SIP Device Name: Grandstream HT-286
- Firmware Version: 1.1.0.45
- ISP Name: Bell Fibe 300/300
- Computer OS: Windows 7 Pro 64 bits
- Router: Bell hub 1000
- Smartphone Model: Moto E
- Android Version: Android 6.0
- Location: Montreal (QC)
International call charge
I called a number in France and I hang up after 6 rings (no answer). However, I have been charged for this call (connection fee + 1 minute charge). Is this normal?
-
seagame2001
- Tried and True
- Posts: 396
- Joined: 11/27/2010
- SIP Device Name: Linksys PAP2T
- Firmware Version: Groundwire
- ISP Name: 3web
- Computer OS: Windows 7
- Router: Dlink-DD-WRT
- Smartphone Model: iPhone 4
- iOS Version: 5.1.1
Re: International call charge
should charge connection fee only but it's not worth to call CS to ask for a few cents back
-
FONGO_steve
- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: International call charge
An unanswered call definitely shouldn't charge you. Want me PM myself or mike with details of the call in question?
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.