Freephoneline Down

Mallox · Post by **Mallox** » 01/16/2013

My Freephoneline can register, but I can't receive or make call ,busy signal. It's been almost an hour it's like that... Is it Christmas problem restarting again?

awan · Post by **awan** » 01/16/2013

I can receive calls and not make any, even the call forwarding seems not to work.

radio · Post by **radio** » 01/16/2013

ditto... i am getting a bit frustrated as this is a bit ridiculous, problems at xmas fine they were fixing maybe an attack or whatever... now we are 20+ days later and these problems are still happening... this is becoming so unreliable that my security system keeps on waking us up and we get calls from the security company about intrusion because the line goes down.

ANY eta on when this can be fixed or what is going on?!?!

rfgrossi · Post by **rfgrossi** » 01/16/2013

I'm down as well. When I dial out I get an immediate busy signal. When I check voicemail it tells me "That account number does not exist".

I'm in the London, Ontario area.

blairfleming · Post by **blairfleming** » 01/16/2013

To repeat another user as I have the same issue:

I'm down as well. When I dial out I get an immediate busy signal. When I check voicemail it tells me "That account number does not exist".

Milton, Ontario

Post by **Jake** » 01/16/2013

I just checked my FPL and DV lines and they seem to be OK.

Maybe they are in the process of moving the accounts around.

awan · Post by **awan** » 01/16/2013

Folks hang on and do not start resetting your devices. Seems there is problem at the server end, I just tested using the soft phone and even that is not working. At least we are receiving calls from outside world.

I have sent a email to support for this and let us hope for the best and encourage the tech team instead of ranting.

k2366 · Post by **k2366** » 01/16/2013

Good to know I'm not alone.
At first I thought it was due to me not reversing the changes I made with the ATA to send a fax.

Oh well I don't really need to make any calls anyway, nor am I expecting any either.

radio · Post by **radio** » 01/16/2013

I don't mind if there is a downtime.. we get no notification... and even nothing on the forums here... it just happens and we have no eta.
What if there is an emergency at home and no one has a mobile phone?

Atleast have some updates and eta's and a sense of responsibility so we don't feel like we are in dark all the time.

This was great since i joined but since xmas issues issues issues.

hablah · Post by **hablah** » 01/16/2013

ditto! I took the leap and switched from bell in december and this service has been extremely unreliable since!

patrob · Post by **patrob** » 01/16/2013

Also getting busy signal here, too many problems lately with FPL

k2366 · Post by **k2366** » 01/16/2013

radio wrote:I don't mind if there is a downtime.. we get no notification... and even nothing on the forums here... it just happens and we have no eta.
What if there is an emergency at home and no one has a mobile phone?

Atleast have some updates and eta's and a sense of responsibility so we don't feel like we are in dark all the time.

This was great since i joined but since xmas issues issues issues.

I understand your frustration. I've been using FPL since '09 and to be honest with you I have been very pleased with this free service. Granted there have been problems in the past and will continue to be in the future, but all in all as far as a free phone service goes I'm not complaining about a minor inconvienence.

streetcore · Post by **streetcore** » 01/16/2013

Same problem here in mid-town Toronto. Incoming calls seem fine, but busy signal when calling out.

Post by **Jake** » 01/16/2013

Jake wrote:I just checked my FPL and DV lines and they seem to be OK.

Maybe they are in the process of moving the accounts around.

I just checked again and one of my accounts can call out, but not receive calls.

Obviously something is being worked on, and hopefully to make things more stable.

WASYLBRYTAN · Post by **WASYLBRYTAN** » 01/16/2013

I am having the same problem here in Richmond, BC. I'm glad to know that none of my equipment is at fault.

vlaine · Post by **vlaine** » 01/16/2013

I can receive calls, but I cannot make a call.
I am down too.

jking2175 · Post by **jking2175** » 01/16/2013

Mississauga... Inbound calling is fine but out bound calls recieve a busy signal.

Anyone from Fongo could you please provide an update on ETR and cause of the issue?

Thanks in advance

fleurys · Post by **fleurys** » 01/16/2013

same here in ste-catherine....

pitcritter · Post by **pitcritter** » 01/16/2013

Here's a "Me Too" from 905-228-XXXX in Niagara Falls, ON

DanSir · Post by **DanSir** » 01/16/2013

Same in Ottawa:
819-281-XXXX
819-815-XXXX
Issues with two FPL numbers:
I can receive call no issues
I can't make outbout calls: rapid busy signal
I can't go in my voice mail *98, I get error: "This account number is not valid" "Ce numéro de compte est inexistant"
My registrations are fine for both lines.

wasolk · Post by **wasolk** » 01/16/2013

Same problem here in Montreal, QC with two 514-447-xxxx phone numbers

Can receive calls, can't make any calls.

Post by **Funkytown** » 01/16/2013

k2366 wrote:
I understand your frustration. I've been using FPL since '09 and to be honest with you I have been very pleased with this free service. Granted there have been problems in the past and will continue to be in the future, but all in all as far as a free phone service goes I'm not complaining about a minor inconvienence.

I agree, i have been with there sister company (Clearpointel) for around 5 years approx, besides the small minor hiccups over 5 years im still overly pleased with my Voip phone line service and I can tell you all that I have seen so much worse with other Voip providers so i don't understand why all the negativity here!

Cheer up everyone, it will be fixed in no time just be patient and give the engineers some time to work on what ever your problem your experiencing.

I live in Montreal (514) 447 I can make calls and receive them as we speak. Date: Wednesday Jan 16, 5:45pm

rummaan17 · Post by **rummaan17** » 01/16/2013

Same Problem with me Toronto, ON.. Checked all my LinkSYS PAP-2T adapter setting. Can receive calls but cannot make calls.

lobotiger · Post by **lobotiger** » 01/16/2013

Same issue here in Woodbridge, Ontario. Incoming seems to be fine but outgoing I'm experiencing the same symptoms as others. While I accept that it is a free service, I thought that it would have been a bit more reliable having moved over from Bell last year and not considered some of the other competitors. Hoping it gets resolved soon as I really like the service and want to recommend them to more friends and family.

LoboTiger

Post by **Funkytown** » 01/16/2013

wasolk wrote:Same problem here in Montreal, QC with two 514-447-xxxx phone numbers

Can receive calls, can't make any calls.

I live in Montreal to...
(514) 447 we have the same exact area code and 3 first numbers... so far everything works fine for me and others in my family.

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