by laurent » 11/29/2010
There's two logins with FPL. One is the web front end, on the website, where we go to check our voicemail settings and call logs. The other is SIP and is used to make actual phone calls from within the ATA device. This is the one I'm talking about, not the computer/webpage one.
Also, be advised the softphone application can not work at the same time as an ATA. One one device can work at a time.
About your IP not getting back, your device might be in DHCP mode and no one in your network is assinging an IP to it. There's another voice menu in your ATA that allows you to check the IP settings, either DHCP or static. If you set it to dhcp, make sure your router is set to hand out iP Addresses as well, which it probably is already.
Might want to check the user manual for that E103 code too.