Caller ID - Dell Voice
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HP88
- Just Passing Thru
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Caller ID - Dell Voice
How can I change the Caller ID on the iphone app for Dell Voice from the default of the phone number to name?
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FONGO_mike
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Re: Caller ID - Dell Voice
Are you asking about on your outgoing calls or incoming calls?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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HP88
- Just Passing Thru
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Re: Caller ID - Dell Voice
It sounds like caller ID is only available to SIP based number. I used the PC app to change the caller ID. It took it but not sure if the call recipient can read the caller ID.
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HP88
- Just Passing Thru
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Re: Caller ID - Dell Voice
How to include picture in the Caller ID for outgoing calls in the iphone app or via Dell Voice account?
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FONGO_steve
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Re: Caller ID - Dell Voice
HP88 wrote:How to include picture in the Caller ID for outgoing calls in the iphone app or via Dell Voice account?
Pictures will show up when other people have you in their contact list and have associated a picture with you. Mobile and wireline phone networks do not allow "data" or picture transmissions in call signalling along with caller ID info.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
Re: Caller ID - Dell Voice
Can someone tell me how I can get caller ID on my mobile phone? I have an android nexus. I tried emailing dell voice's support with no response. I tried calling their support number and the lady had no clue about this simple question and had to refer me to level 2 response. Of course no one from dell voice calls back. I'm thinking their supprt s**ks big time. Caller ID is listed as a feature on their web site and one of the main reasons for me to sign up.
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FONGO_mike
- Site Moderator
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Re: Caller ID - Dell Voice
cwslwong wrote:Can someone tell me how I can get caller ID on my mobile phone? I have an android nexus. I tried emailing dell voice's support with no response. I tried calling their support number and the lady had no clue about this simple question and had to refer me to level 2 response. Of course no one from dell voice calls back. I'm thinking their supprt s**ks big time. Caller ID is listed as a feature on their web site and one of the main reasons for me to sign up.
The caller ID is automatically active with Dell Voice. Any time someone calls, provided they are not calling from a blocked/private/confidential number, it will show the number that they are calling you form.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Re: Caller ID - Dell Voice
well if it is automatic and I am seeing it then I wouldn't be trying to contact Dell/ Fongo in the first place nor try to post here to possibly get an answer why I'm not seeing it. Another great response from Dell - not!
Re: Caller ID - Dell Voice
What are you seeing when a call comes in?cwslwong wrote:well if it is automatic and I am seeing it then I wouldn't be trying to contact Dell/ Fongo in the first place nor try to post here to possibly get an answer why I'm not seeing it. Another great response from Dell - not!
DellVoice nor Fongo do number lookups, so if the name is not passed from the telco that is calling you DellVoice will not find it for you like, say, Bell would. DellVoice will just show the number of the person.
Are you seeing anything (a phone number for example) or is it just showing private / anonymous ?
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dibsmft
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Re: Caller ID - Dell Voice
As I understand it.
On the regular phone network (PSTN traditional) the technology available never had the capability to send the caller name, only the originating number. To provide caller ID the phone company does a lookup of the Name using the incoming number and sends that to the called subscrber (and charges anbout $9 permonth I think ... never subscribed myself). A few voip providers will do the lookup and charge for it (voip.ms charges about 0.8 cents per call). If Fongo offers a free service and to do the lookup would no doubt cut into their income a bit so they don't do it. I suppose they could offer name lookup for a fee but that would mean additional cost to the user. There is no problem for SIP to send the caller ID and receive it so when making pure SIP calls you will normally get the full caller ID .... and for free.
On the regular phone network (PSTN traditional) the technology available never had the capability to send the caller name, only the originating number. To provide caller ID the phone company does a lookup of the Name using the incoming number and sends that to the called subscrber (and charges anbout $9 permonth I think ... never subscribed myself). A few voip providers will do the lookup and charge for it (voip.ms charges about 0.8 cents per call). If Fongo offers a free service and to do the lookup would no doubt cut into their income a bit so they don't do it. I suppose they could offer name lookup for a fee but that would mean additional cost to the user. There is no problem for SIP to send the caller ID and receive it so when making pure SIP calls you will normally get the full caller ID .... and for free.
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FONGO_mike
- Site Moderator
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- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
- Contact:
Re: Caller ID - Dell Voice
dibsmft, something to keep in mind with Dell Voice. If the number is saved to a contact, it will display the name you have saved to that number when they call. At this time however, Dell Voice can only guarantee the number will show up on the display as long as it is not a blocked/private/confidential number.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
-
dibsmft
- *Go-To Guy*
- Posts: 651
- Joined: 05/11/2011
- SIP Device Name: Yealink T22 (SPA3102 GS286)
- Firmware Version: 7.60.0.110
- ISP Name: Bell-Aliant DSL
- Computer OS: Linux Mint
- Router: Speedstream 6520
- Smartphone Model: Google Nexus 5
- Android Version: 3.2.1
- Location: St. John's NL
Re: Caller ID - Dell Voice
That does work sometimes. I mentioned it earlier but nobody seemed interested in connection with my cordless phone does quite a good job there (not tried with Dell Voice though). It does not bother me much as I can recognise the numbers and I have never subscribed to caller ID. I think one of the complaints was that Anonymous was being displayed rather than the number and I agree displaying the number would be more useful. I can't use my DellVoice number as my main number as it is in Montreal and I am in NL 
and I am not allowed to change the caller ID to show my real local number.
and I am not allowed to change the caller ID to show my real local number.-
TheHardy
- ***Übergod***
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FPL - CID
I'd be happy to get the NUMBERS popping up on the FPL softphone ... EVERYTHING comes in as anonymous ... known bug, frustrating to see it NOT be resolved even after all this time...
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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dibsmft
- *Go-To Guy*
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- Smartphone Model: Google Nexus 5
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- Location: St. John's NL
Re: FPL - CID
and thatTheHardy wrote:I'd be happy to get the NUMBERS popping up on the FPL softphone ... EVERYTHING comes in as anonymous ... known bug, frustrating to see it NOT be resolved even after all this time...
The provider that I use for my local DID simple shows the originating phone number twice and that seems to be a simple solution .... i.e. translate the Anomymous vasriable slot to "incoming number variable in the applicable script.