can't hear other side voice when make call or receive call
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
I'm glad to hear it's working. Out of curiosity, when did you purchase your unlock key?
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- Just Passing Thru
- Posts: 7
- Joined: 03/18/2015
- SIP Device Name: HT702
- ISP Name: Rogers
- Router: AC 1700 Nighthawk
Re: can't hear other side voice when make call or receive ca
registered March 18Mango wrote:I'm glad to hear it's working. Out of curiosity, when did you purchase your unlock key?
Unlock key March 19th
research / forums March 20
Ticket March 20
Auto response March 20 'blow off'
Forced registration March 20
March 21 - From remote - vpn to home network cycle voip adaptor
Joy
Seems like a nice group on the forums here plan on making a contribution or 2 as a thank-you
Congratulations to Fongo team for a positive influence into the community.
Splinter
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
It's too bad all unlock keys don't come with "registration forced" automatically. It would save a lot of tickets and mildly annoyed customers.
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- One Hit Wonder
- Posts: 1
- Joined: 03/25/2015
- SIP Device Name: Cisco SPA122
- Firmware Version: 1.3.5(004)
- ISP Name: Bell dsl
- Computer OS: Windows 7
- Router: Bell dsl modem
One way voice
Hi I just install my SIP config for my Cisco SPA122 firm1.3.5(004. If i call another fongo user number everything work fine but if i call a non fongo number i heard nothing but the person i call can ear me.
Please can you point me in the wright direction.
Thank you
Please can you point me in the wright direction.
Thank you
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
Please be sure your ATA is configured as per the PDF in this thread, as well as my post below the PDF: http://forum.fongo.com/viewtopic.php?f=15&t=16340
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- Just Passing Thru
- Posts: 7
- Joined: 07/20/2014
- SIP Device Name: Linksys SPA2102
- Firmware Version: 5.2.13 (004)
- ISP Name: Rogers Cable Internet
- Computer OS: OSX
- Router: HITRON CGN3ACR
Re: SPA2102 (Firmware 5.2.13.004)
hi
I have my freephone online setup with SPA 2102. I just recently got the new Hitron Rogers CGN3 Modem. i changed my SIP PROXY to voip4.freephoneline.ca:6060 ....because the other proxies i didn't hear any ring tone / bell..
Everything seems to work fine..I can get incoming calls and i get outgoing calls....however when i make outgoing calls i do not hear the rings.. the party I'm calling receives the call... i just don't hear the ring tones when making a call.
Can you please help me out.
Thanks
I have my freephone online setup with SPA 2102. I just recently got the new Hitron Rogers CGN3 Modem. i changed my SIP PROXY to voip4.freephoneline.ca:6060 ....because the other proxies i didn't hear any ring tone / bell..
Everything seems to work fine..I can get incoming calls and i get outgoing calls....however when i make outgoing calls i do not hear the rings.. the party I'm calling receives the call... i just don't hear the ring tones when making a call.
Can you please help me out.
Thanks
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
Did you set the three settings I posted in this thread? http://forum.fongo.com/viewtopic.php?f=15&t=16198
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- Just Passing Thru
- Posts: 7
- Joined: 07/20/2014
- SIP Device Name: Linksys SPA2102
- Firmware Version: 5.2.13 (004)
- ISP Name: Rogers Cable Internet
- Computer OS: OSX
- Router: HITRON CGN3ACR
Re: can't hear other side voice when make call or receive ca
Yes i set it up exactly like that. the problem only happened when i got the hitron modem.
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
Try to forward UDP ports 16384-16482 to your ATA's static IP address.
If that does not work, open a ticket and ask for your account to be verified.
If that does not work, open a ticket and ask for your account to be verified.
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- Just Passing Thru
- Posts: 7
- Joined: 07/20/2014
- SIP Device Name: Linksys SPA2102
- Firmware Version: 5.2.13 (004)
- ISP Name: Rogers Cable Internet
- Computer OS: OSX
- Router: HITRON CGN3ACR
Re: can't hear other side voice when make call or receive ca
where do i go to open a ticket?
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- One Hit Wonder
- Posts: 1
- Joined: 03/30/2015
- SIP Device Name: Obi202
- Firmware Version: 3.0.1 (Build: 4581)
- ISP Name: freeohoneline
- Computer OS: Windows 8.1
- Router: Buffalo WZR-HP-AG300H
Re: can't hear other side voice when make call or receive ca
Hardware: OBi202
SoftwareVersion 3.0.1 (Build: 4581)
SP1 Service Status
Parameter Name Value OBiTALK
Settings
Status Registered (server=208.65.240.44:5060; expire in 3319s)(UAP:0) help
PrimaryProxyServer 208.65.240.44:5060
SecondaryProxyServer Secondary Registration Not Enabled
CallState 0 Active Calls help
Unable to hear person on other line when I make a phone call. I can dial a nunber hear the dial tone and the number will be dialed.
After that I do not hear anything on the other end. Person who I call can hear me but I can't hear what they say! I have followed setup guide listed in this board
SoftwareVersion 3.0.1 (Build: 4581)
SP1 Service Status
Parameter Name Value OBiTALK
Settings
Status Registered (server=208.65.240.44:5060; expire in 3319s)(UAP:0) help
PrimaryProxyServer 208.65.240.44:5060
SecondaryProxyServer Secondary Registration Not Enabled
CallState 0 Active Calls help
Unable to hear person on other line when I make a phone call. I can dial a nunber hear the dial tone and the number will be dialed.
After that I do not hear anything on the other end. Person who I call can hear me but I can't hear what they say! I have followed setup guide listed in this board
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
Please set the following and let me know if it works, or not.
Service Providers >> ITSP Profile X >> SIP
X_DiscoverPublicAddress: Checked
X_UsePublicAddressInVia: Checked
If that does not work, open a ticket and ask for your account to be verified: http://support.fongo.com/anonymous_requests/new
Service Providers >> ITSP Profile X >> SIP
X_DiscoverPublicAddress: Checked
X_UsePublicAddressInVia: Checked
If that does not work, open a ticket and ask for your account to be verified: http://support.fongo.com/anonymous_requests/new
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- Just Passing Thru
- Posts: 3
- Joined: 04/05/2015
- SIP Device Name: HT701
- ISP Name: rogers
- Computer OS: IOS
- Router: Rogers AC
Re: can't hear other side voice when make call or receive ca
Thanks for the message, Mango. I have a similar problem. I hear a dial tone but when I call a number i dont hear the bell ringing but the called party receives my call. when i receive a call i cannot hear anything. I am using HT701 device and my ISP is rogers. Any help would be appreciated.
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
Thank you for posting in this thread, so that we know approximately how many users have the problem.
If you haven't already, please open a ticket: http://support.fongo.com/anonymous_requests/new
I'm sure Fongo staff will solve the problem quickly.
If you haven't already, please open a ticket: http://support.fongo.com/anonymous_requests/new
I'm sure Fongo staff will solve the problem quickly.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: can't hear other side voice when make call or receive ca
Hi,Mango wrote:Thank you for posting in this thread, so that we know approximately how many users have the problem.
If you haven't already, please open a ticket: http://support.fongo.com/anonymous_requests/new
I'm sure Fongo staff will solve the problem quickly.
Looks like this account in question was blocked in the system for TOS violation.
I hope they will adjust their ATA settings very soon and get their account restored.
regards,
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- Just Passing Thru
- Posts: 3
- Joined: 04/05/2015
- SIP Device Name: HT701
- ISP Name: rogers
- Computer OS: IOS
- Router: Rogers AC
Re: can't hear other side voice when make call or receive ca
I got the ATA settings from congo support and now its working fine. Thanks for the help to Fongo Support and to Mango.
))
![Smile :)](./images/smilies/icon_e_smile.gif)
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- Just Passing Thru
- Posts: 5
- Joined: 04/09/2015
- SIP Device Name: GS HT701
- Firmware Version: 1.0.7.3
- ISP Name: CarryTel
- Computer OS: Win11-64
- Router: Asus RT-AC5300, AiMesh
- Location: Ottawa, ON, CA
Re: can't hear other side voice when make call or receive ca
Hi All,
I'm a new user with EXACTLY the same problem.
My ATA is an HT701 configured according to the PDF found here: http://forum.fongo.com/viewtopic.php?f=15&t=16292
SIP registration seems to work OK and I can make outgoing calls and receive incoming calls, but there's no incoming sound - no ring-back and no incoming voice.
Edit: Forgot to add, I've configured my router to forward ports 5060-5065 and 10000-30000 to my ATA, and even tried putting the ATA on the DMZ, but no relief.
I did open a support ticket after reading this thread, but (as others said), just got a "blow off" message telling me I'm not eligible for any support.
So, what's with this "forced registration"?! Why exactly is my account in this state? How do I recover if I don't get tech support from fongo?
Many thanks for any help/advice you can offer!
David
I'm a new user with EXACTLY the same problem.
My ATA is an HT701 configured according to the PDF found here: http://forum.fongo.com/viewtopic.php?f=15&t=16292
SIP registration seems to work OK and I can make outgoing calls and receive incoming calls, but there's no incoming sound - no ring-back and no incoming voice.
Edit: Forgot to add, I've configured my router to forward ports 5060-5065 and 10000-30000 to my ATA, and even tried putting the ATA on the DMZ, but no relief.
I did open a support ticket after reading this thread, but (as others said), just got a "blow off" message telling me I'm not eligible for any support.
![Sad :(](./images/smilies/icon_e_sad.gif)
So, what's with this "forced registration"?! Why exactly is my account in this state? How do I recover if I don't get tech support from fongo?
Many thanks for any help/advice you can offer!
David
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
Many/most new users report this problem. You'll just have to open another ticket and hope that this time you will receive assistance.
Please remove your port forwarding and disable your DMZ. That will not affect your symptoms, because FPL is not sending any RTP at all to you.
Please remove your port forwarding and disable your DMZ. That will not affect your symptoms, because FPL is not sending any RTP at all to you.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: can't hear other side voice when make call or receive ca
Hello,Mango wrote:Many/most new users report this problem. You'll just have to open another ticket and hope that this time you will receive assistance.
Please remove your port forwarding and disable your DMZ. That will not affect your symptoms, because FPL is not sending any RTP at all to you.
Re->You'll just have to open another ticket and hope that this time you will receive assistance.
Or you can send me a PM with your ticket#.
regards
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- Just Passing Thru
- Posts: 5
- Joined: 04/09/2015
- SIP Device Name: GS HT701
- Firmware Version: 1.0.7.3
- ISP Name: CarryTel
- Computer OS: Win11-64
- Router: Asus RT-AC5300, AiMesh
- Location: Ottawa, ON, CA
Re: can't hear other side voice when make call or receive ca
@Mango & Fongo Support: I'm pleased to report that my VoIP seems to be working perfectly now. Many thanks to you both!!
However, I would still like to know the answers to my questions ... what is "forced registration" and why did many of us have to suffer through it?
I'm sure I'm NOT alone in wondering ... thanks for any info.
David
![Very Happy :D](./images/smilies/icon_e_biggrin.gif)
However, I would still like to know the answers to my questions ... what is "forced registration" and why did many of us have to suffer through it?
![Question :?:](./images/smilies/icon_question.gif)
I'm sure I'm NOT alone in wondering ... thanks for any info.
David
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: can't hear other side voice when make call or receive ca
Good luck getting an answer to your question. According to reports in the forums, this problem has been happening for over two years now.
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- Just Passing Thru
- Posts: 5
- Joined: 04/09/2015
- SIP Device Name: GS HT701
- Firmware Version: 1.0.7.3
- ISP Name: CarryTel
- Computer OS: Win11-64
- Router: Asus RT-AC5300, AiMesh
- Location: Ottawa, ON, CA
Re: can't hear other side voice when make call or receive ca
Hmm - even more reason then, why it should be answered once and for all!!Mango wrote:Good luck getting an answer to your question. According to reports in the forums, this problem has been happening for over two years now.
![Idea :idea:](./images/smilies/icon_idea.gif)
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- Just Passing Thru
- Posts: 3
- Joined: 04/26/2015
- SIP Device Name: Grandstream HT701
- Firmware Version: 1.0.6.1
- Computer OS: Windows 7
- Router: Smart RG SR505N
Re: HT701 firmware 1.0.6.1
Hello,
How do you install these firmware on HT701?
Is this ATA compatible with Freephoneline?
Thanks a lot,
Konrad
How do you install these firmware on HT701?
Is this ATA compatible with Freephoneline?
Thanks a lot,
Konrad
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: HT701 firmware 1.0.6.1
It is compatible. But OBi ATAs have more powerful call routing features.