Mango wrote:Please be sure you have followed the official guide: viewtopic.php?f=15&t=16196 . If you have,
Open a ticket: http://support.fongo.com/anonymous_requests/new
Send Fongo Support a PM with the ticket number: memberlist.php?mode=viewprofile&u=7852
marklanzarotti wrote:I have a really strange thing happening. My home phone line has a dial tone, we can dial out and have a proper conversation. However, when someone tries to call in to us they get a recorded message saying that "the phone number does not exist."
Anyone have any idea what is going on? Any help would be much appreciated?
Thanks!
mh1983 wrote:Service has been great in general but today I had a call drop around the 15-20 min mark (incoming call from a conference number that I use frequently at work). No change to ATA/router config config and ISP status is green. I was able to connect again (incoming call again) within a minute. Hopefully a one-off, but was wondering if anything might be going on server-side, or if there are any settings I could check? (I've had a lot of Mango help in the past.)
michaellanfield wrote:When I use the latest freephoneline.ca software on my mac osx 10.10.5 calls cut off after around 30 to 32 seconds long. My router/modem is cisco dpc3848 and the internet company said it was not a problem with SIP-ALG because the router does not have this feature. Someone else told me to put my router/modem into bridge mode, but then it would disable the wireless feature and I don't have cable input on my macbook and also the router is in another room. So what do I do???? Thank you.
PS. I had Bell Internet before and no issue, but since I switched to electronicbox it has been an issue. I also never had any issues when connecting to wifi in a coffee shop.
Fongo Support wrote:Hi,
This will happen if you use version Desktop app version 3.2.6.0
Upgrading to 3.2.7.0 will resolve this issue.
Best regards,
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