pick up phone,no ringtone before call a number

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pick up phone,no ringtone before call a number

Postby dasongxiao » 10/11/2015

I use a cisco spa112,and follow the setup guide step by step,but very surprisely,when I pick up the phone,no ring tone,however,dial a number,receove incoming call,everything is normal。Do somebody know what is going on?
dasongxiao
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Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/12/2015

dasongxiao wrote:I use a cisco spa112,and follow the setup guide step by step,but very surprisely,when I pick up the phone,no ring tone,however,dial a number,receove incoming call,everything is normal。Do somebody know what is going on?

Hi,

You should probably check the network cable between Cisco device and your router.

Let me know.

regards,
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Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

All lights on the ATA including power,internet connection and phone are solid green,something else need check?
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

this cable is new with new spa 112 unit,and try with different cable at han d, the samething happens?
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/12/2015

dasongxiao wrote:this cable is new with new spa 112 unit,and try with different cable at han d, the samething happens?

Hi,

Who is your internet provider (ISP)?

Please let me know.

regards,
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Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

rogers cable's subcontractors in Waterloo to provide services.
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/12/2015

dasongxiao wrote:rogers cable's subcontractors in Waterloo to provide services.

Hi,

You might need to use voip4.freephoneline.ca:6060 as a sip server. If you already have that, I suggest to ruin a factory reset and reconfiguration.

The setup document is below:

viewtopic.php?f=15&t=16206

Please try and let us know.

regards,
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Re: pick up phone,no ringtone before call a number

Postby dasongxiao » 10/12/2015

the same after factory reset and reconfiguration.
dasongxiao
Quiet One
 
Posts: 26
Joined: 11/20/2009
SIP Device Name: linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: freephoneline
Computer OS: window vista

Re: pick up phone,no ringtone before call a number

Postby Fongo Support » 10/13/2015

dasongxiao wrote:the same after factory reset and reconfiguration.

Hi,

I suggest to have a ticket open to have your account checked.

Or you can try your device in a different Internet connection.

regards,
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Fongo Support
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